Lakeisha Martin
New Columbia,PA
Summary
Compassionate Case Manager experienced in emotionally hard environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
10
10
years of professional experience
Work History
Center Medical Specialist
Freedom Plasma
09.2023 - Current
- Registered donors, collected histories and gathered vital signs.
- Promoted infection control measures within the center through proper sanitization techniques and disposal of biohazard materials.
- Ensured accurate diagnosis with thorough attention to detail in conducting tests and analyzing lab results.
- Reduced patient wait times by swiftly responding to medical emergencies and providing immediate care.
- Administered and filed donor consent forms.
- Tested patients for reactive markers and informed patients of results.
- Provided high-quality patient education, empowering individuals to take control of their health and wellness.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations at all times.
- Enhanced patient care by efficiently performing and documenting vital signs, medical history, and physical exams.
- Responded to and managed adverse events and provided medications and oxygen to resolve symptoms.
- Contributed to a positive clinic environment by consistently displaying professionalism, empathy, and compassion toward patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Case Manager
Geisinger Hospice
04.2023 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Evaluated treatment plans against individual goals and healthcare standards.
- Provided leadership, guidance and support to staff members.
Registered Nurse, Medical-Surgical Unit
Evangelical Community Hospital
10.2022 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Monitored patient vital signs to perform thorough condition assessments.
- Advocated for and strived to protect health, safety, and rights of patient.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Managed care from admission to discharge.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Organized and managed care of patients undergoing various therapies and procedures.
- Managed caseload of 5 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Utilize Epic and Allscripts to document data related to patient care such as medications, interventions and patient responses.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
Nursing Assistant/Unit Assistant
Evangelical Community Hospital
03.2016 - 10.2022
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Resident Assistant
Elmcroft Assisted Living
07.2015 - 07.2016
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Maintained clean, safe, and well-organized patient environment.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
Education
Associate of Applied Science - Nursing
Pennsylvania College of Technology
Williamsport, PA05.2022
Skills
- Patient Management
- Hospice and Palliative Care
- Team Meetings
- Patient and Caregiver Education
- Patient Assessments
- Documentation
- Direct Patient Care
- Case Planning
- Interdisciplinary Collaboration
- Home Visits and Inspections
- Case Notes
- Case Conferences
Timeline
Center Medical Specialist
Freedom Plasma
09.2023 - Current
Case Manager
Geisinger Hospice
04.2023 - Current
Registered Nurse, Medical-Surgical Unit
Evangelical Community Hospital
10.2022 - Current
Nursing Assistant/Unit Assistant
Evangelical Community Hospital
03.2016 - 10.2022
Resident Assistant
Elmcroft Assisted Living
07.2015 - 07.2016
Associate of Applied Science - Nursing
Pennsylvania College of Technology
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