Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lakeisha Maycock

Ft. Pierce,FL

Summary

Driven professional with a proven track record in customer service and problem-solving, honed at companies like Medical Data Systems Inc. Skilled in active listening and critical thinking, excel in delivering personalized solutions, enhancing customer satisfaction, and streamlining administrative processes. Demonstrated ability to manage high call volumes with empathy and efficiency, ensuring client needs are met promptly.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Representative- Beauty Advisor

JCPenney’s
04.2024 - Current
  • Sell and give advice on the use of different cosmetics and skin care products. Provide each customer or client with highly detailed, personalized service to help them meet their needs.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Administrative Assistant

Medical Data Systems Inc
04.2018 - 12.2022
  • Provide administrative support to ensure efficient office operations. Maintains physical and digital filing systems. Managed approximately 30 incoming calls, emails and faxes per day from customer. Direct callers to appropriate personnel, sign for incoming packages and assists clients and other visitors.

Insurance Customer Service Representative

Medical Data Systems Inc
08.2006 - 04.2018
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests in form of emails, faxes for products, services, and company information.

Education

Diploma - Basic

Vero Beach Senior High School
Vero Beach, FL
06.1990

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Work from home skills
  • Patient Care
  • Communication
  • Teamwork

Certification

  • Home Health Aide (HHA) Certification
  • Patient Care Technician Certification (PCT) - National Healthcare Association
  • Medication Technician Certification

Timeline

Customer Service Representative- Beauty Advisor

JCPenney’s
04.2024 - Current

Administrative Assistant

Medical Data Systems Inc
04.2018 - 12.2022

Insurance Customer Service Representative

Medical Data Systems Inc
08.2006 - 04.2018

Diploma - Basic

Vero Beach Senior High School

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Lakeisha Maycock