Lakeisha McDowell
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Audit Specialist
Circa Hotel/ Casino
01.2020 - 01.2023
- Analyze Employee’s/ Cashier’s work, checking for variances that needs to be reported to management for corrections
- Analyze Employee’s going in and out of the Vault or analyze any key holder
- Verify Employee’s signatures going in and out of the vault, verify their bank that was giving, and verify managements approval
- Oversee the sales of hotel vacation packages, employee’s scheduling, kept the employee’s updated on promotional inventory and assure that the employees production meets the company’s goals.
Quality Assurance Analyst
Wells Fargo
01.2019 - 01.2020
- Analyze mortgage financial case files that may cause the business financial risk related to policy and procedures
- Direct mortgage financial cases to Internal Investigation as needed
- Responsible for reviewing basic to complex cases and effectively communicating the findings to the appropriate contacts to key partners when necessary
- Consult with management and partners in reviewing each and every case file
- Responsible for reviewing and logging sales quality concerns sent to SSCOT.
Accounts Receivable/ Medical Billing
Corvel
St. Louis, MO
01.2017 - 01.2019
- Process worker’s compensation claim to assure that our patients bills get paid
- Responsible for submitting medical claims to the adjuster for approval in a timely matter
- Answer all patient and insurance telephone inquiries pertaining to each outstanding member balance
- Assist in compiling information for CMS and other insurance providers
- Ensure the coverage and figure the payment amount for each claim
- Draft and send statements of amount of coverage and amount owed to the customer and the adjuster
- Follow up on unpaid claims within standard billing cycle timeframe.
Paraprofessional
Special School District
St. Louis, MO
01.2012 - 01.2017
- Teach special needs students
- Create weekly lesson plans, activities, and capable of teaching them all subjects
- Worked with individual students or small groups of students to reinforce learning of materials or competences.
Substitute Teacher
Ritenour and University School District
St. Louis, MO
01.2011 - 01.2012
- Provided teaching services to students in the absence of permanent teachers in grade levels of Preschool-12
- Served as the chief source of information and helped to any quest teacher assigned in absence of the regular certified staff
- Performed clerical, classroom maintenance, and instructional duties as assigned by the certified staff
- Assisted with teaching responsibilities expected by the district in the absence of teachers.
Crew Leader Assistant /Enumerator
U.S Census
St. Louis, MO
01.2010 - 01.2010
- Administrative office duties that included phone operation, typing and preparing incomplete Census forms
- Assisted Crew Leader with all field duties, training of new hires and assigning work to enumerators
- Conducted door-to-door interviews to help complete population count.
Insurance Claims Account Rep.
Kelly Services
St. Louis, MO
01.2008 - 01.2009
- File and process client insurance claims
- Enter all customer information into the computer system for future record
- Ensure the coverage and figure the payment amount for each claim
- Draft and send statements of amount of coverage and amount owed to the customer
- Assisted new customers in signing up for insurance coverage.
Research Recruiter
Delve LLC
St. Louis, MO
01.2007 - 01.2008
- Recruiting, screening, and collecting unbiased and accurate survey data for both self-administered paper surveys as well as online surveys
- Performed phone profiling to see if clients qualified based on their personal information given
- Placed clients within different studies/political surveys after verifying their profile.
Account Receivable/ Account Manager
Bank of America
St. Louis, MO
01.2004 - 01.2007
- Managed third party collection customer list using Microsoft word and Excel
- Handled customer invoices, contacted customers that were due for payment
- Offered payment options and educated clients on payment plans
- Placed outbound and received inbound calls to assist customers.
Sales
Dave Sinclair Lincoln and Mercury
St. Peters, MO
01.2004
- Greet customers out on the lot and inside the dealership
- Build a rapport with customers while maintaining a relationship with them by sending out birthday card because I remembered their birthday
- Present vehicle products information after the test drive
- Help customer to understand the pricing and incentives
- Answer inbound sales calls and respond to internet inquires etc….
Education
Associate of Arts - Business Administration
St. Louis Community College at Forest Park
Associate of Science - Business Administration
St. Louis Community College at Forest Park
B. A - Business Finance
Columbia College
Skills
- MS Word
- Excel
- Outlook
- Access
- Customer Retention
- SAP software experience
- Data Analysis
- Office Management
- Accounts Receivable
Timeline
Audit Specialist
Circa Hotel/ Casino
01.2020 - 01.2023
Quality Assurance Analyst
Wells Fargo
01.2019 - 01.2020
Accounts Receivable/ Medical Billing
Corvel
01.2017 - 01.2019
Paraprofessional
Special School District
01.2012 - 01.2017
Substitute Teacher
Ritenour and University School District
01.2011 - 01.2012
Crew Leader Assistant /Enumerator
U.S Census
01.2010 - 01.2010
Insurance Claims Account Rep.
Kelly Services
01.2008 - 01.2009
Research Recruiter
Delve LLC
01.2007 - 01.2008
Account Receivable/ Account Manager
Bank of America
01.2004 - 01.2007
Sales
Dave Sinclair Lincoln and Mercury
01.2004
Associate of Arts - Business Administration
St. Louis Community College at Forest Park
Associate of Science - Business Administration
St. Louis Community College at Forest Park
B. A - Business Finance
Columbia College
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