With 13 years of experience in customer service and consumer sales, Ms. Moore is a results-oriented professional who excels in engaging with clients and customers through various communication channels. She effortlessly establishes connections and understands the intricacies of the sales process, whether it's over the phone, videoconference, or in person. Her exceptional organizational skills enable effective follow-up with leads and prospects. Ms. Moore has a diverse background servicing customers and clients from different generations, ethnicities, and cultures across various industries. She gained valuable experience in the education sector while pursuing her own adult undergraduate academic and financial aid journey at the Community College of Philadelphia and St. Joseph's University. Additionally, she honed her skills by coaching her two sons through the college evaluation and application process, including federal (FAFSA) and state aid applications. A strong planner and problem solver, Ms. Moore thrives under pressure and readily adapts to change. She is equally comfortable working independently or as part of a team, making her a valuable asset in any professional setting.