Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Lakeisha Moore

West Chester,OH

Summary

With 13 years of experience in customer service and consumer sales, Ms. Moore is a results-oriented professional who excels in engaging with clients and customers through various communication channels. She effortlessly establishes connections and understands the intricacies of the sales process, whether it's over the phone, videoconference, or in person. Her exceptional organizational skills enable effective follow-up with leads and prospects. Ms. Moore has a diverse background servicing customers and clients from different generations, ethnicities, and cultures across various industries. She gained valuable experience in the education sector while pursuing her own adult undergraduate academic and financial aid journey at the Community College of Philadelphia and St. Joseph's University. Additionally, she honed her skills by coaching her two sons through the college evaluation and application process, including federal (FAFSA) and state aid applications. A strong planner and problem solver, Ms. Moore thrives under pressure and readily adapts to change. She is equally comfortable working independently or as part of a team, making her a valuable asset in any professional setting.

Overview

13
13
years of professional experience

Work History

Startup Founder

Divine Femininity
08.2018 - Current
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Drove product development from concept to launch, ensuring alignment with customer needs.
  • Built a extensive network of connections within the industry, facilitating collaboration and resource sharing among startups.
  • Streamlined operations to reduce costs and improve overall efficiency.

Assistant Transportation coordinator

Logisticare
09.2013 - 11.2017
  • Implemented feedback from supervisors to continually improve performance and quality of service provided to clients.
  • Increased efficiency in scheduling by optimizing routes for multiple patients'' pickups and dropoffs.
  • Developed strong relationships with medical ,therapy facilities and staff earning trust and confidence through compassionate care and professionalism.
  • Enhanced patient comfort by providing safe and timely transportation to medical appointments.
  • Reduced wait times for patients by proactively communicating with dispatchers regarding schedule adjustments or delays.
  • Trained new hires on company policies, procedures, and best practices in medical transportation services.

Customer Service representative

Logisticare
04.2011 - 09.2013
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Bachelor of Arts - Marketing

Saint Joseph's University
Philadelphia, PA
05.2025

Associate of Arts - Business

Community College of Philadelphia
Philadelphia, PA
12.2018

Skills

  • Strategic Thinking
  • Adaptability and Resilience
  • Data-driven decision-making
  • Scheduling appointments
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Multitasking
  • Active Listening
  • Customer Relations
  • Call center experience
  • Call Center Operations

Accomplishments

  • University of Pennsylvania Women of Color Preferred Vendor
  • Creative Art Lounge & Media Center Recognition as a Rising Entrepreneur

References

Available upon request.

Timeline

Startup Founder

Divine Femininity
08.2018 - Current

Assistant Transportation coordinator

Logisticare
09.2013 - 11.2017

Customer Service representative

Logisticare
04.2011 - 09.2013

Bachelor of Arts - Marketing

Saint Joseph's University

Associate of Arts - Business

Community College of Philadelphia
Lakeisha Moore