LaKeisha Morgan-Amaefule
York,SC
Summary
Goal-driven Analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Over 10 years of experience in Disability Insurance industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead LTD Analyst
Metlife
New York, NY
04.2023 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Monitored client progress through regular follow-up contacts.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Maintained up-to-date case records with case activity status.
- Developed positive relationships with clients, family members, caregivers, and service providers.
Disability Claims Examiner
Lincoln Financial Group
Charlotte, NC
05.2018 - 04.2023
- Reviewed and processed disability claims in accordance with relevant standards.
- Provided individualized assistance to claimants on how to complete the claim process.
- Evaluated medical evidence and other documentation to determine eligibility for disability benefits.
- Conducted interviews with claimants, doctors, employers, and family members to obtain additional information regarding claims.
- Researched applicable laws and regulations related to disability claims processing.
Claim Examiner
Liberty Mutual
Charlotte , NC
12.2014 - 05.2018
- Reviewed and evaluated customer claims to determine coverage eligibility.
- Investigated customer inquiries, identified issues and provided solutions.
- Verified claimant identity and reviewed information for completeness.
- Documented all information regarding claim status in the database system.
Education
Master of Science - Strategic Management
Indiana Wesleyan University
Marion, IN01-2013
Bachelor of Science - Organizational Leadership
Purdue University Calumet
Hammond, IN05-2011
Skills
- Documentation And Reporting
- Information Gathering
- Risk Mitigation
- Workflow Analysis
- Regulatory Compliance
- Evidence-Based Decision Making
- Strategic Planning
- Team Collaboration and Leadership
- Excellent Communication
- Interpersonal Communication
- Decision-Making
- Time management abilities
- Analytical Skills
- Experience in leadership
Certification
- Life Insurance certificate Sept 2023
- Health Insurance certificate Dec 2023.
Timeline
Lead LTD Analyst
Metlife
04.2023 - Current
Disability Claims Examiner
Lincoln Financial Group
05.2018 - 04.2023
Claim Examiner
Liberty Mutual
12.2014 - 05.2018
Master of Science - Strategic Management
Indiana Wesleyan University
Bachelor of Science - Organizational Leadership
Purdue University Calumet