- Baking
- Cooking
- Bread Making
- Enjoy experimenting with different ingredients and flavors in the kitchen
- I like working with my hands and fixing things
- Participating in various activities, including pilates, gaming, and reading
- Spending lots of time with my family
Lakeisha Moultrie
Nashville
Summary
Dynamic Technical Support Representative with a proven track record at Asurion Insurance Services, excelling in technical troubleshooting and delivering exceptional customer service. Skilled in remote support and complaint resolution, I enhance user experiences and drive satisfaction through effective communication and problem-solving strategies. Committed to operational excellence and customer-centric solutions.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
Asurion Insurance Services
Nashville, TN
04.2019 - 02.2026
- Provided specialized technical assistance for smart home devices to ensure efficient issue resolution and maintain high levels of customer satisfaction.
- Assisted customers in navigating device features and functionalities, enhancing user experience and product knowledge.
- Diagnosed hardware and software problems using troubleshooting tools to provide timely resolutions.
- Documented support interactions accurately in CRM systems, maintaining detailed records for future reference.
- Engaged with cross-functional teams to enhance service delivery standards and improve operational efficiency.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Implemented effective troubleshooting strategies to enhance user experience and satisfaction.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Driver and Yard Manager
Savannah Waste and Recycling, Inc
Savannah, GA
08.2017 - 04.2019
- Operated waste collection vehicles in compliance with safety regulations and company policies.
- Conducted pre-trip inspections to ensure vehicle safety and operational readiness.
- Managed timely waste pickups, optimizing routes for efficiency and service quality.
- Assisted in training new drivers on operational procedures and safety protocols.
- Monitored vehicle performance, reporting maintenance needs to reduce downtime.
- Collaborated with team members to improve route planning and scheduling accuracy.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved high levels of customer satisfaction by maintaining on-time delivery and following rigorous scheduling protocols.
- Engaged with customers to ensure accurate delivery information and provide real-time updates on shipment progress.
- Proactively identified and resolved customer issues, ensuring exceptional service delivery.
Education
Associates Degree - Computer Operations
Savannah Technical College
Savannah, GA06-1996
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Excellent Customer Service
- Active listening
- Complaint resolution
- Appointment scheduling
- Data entry
- Decision-making
- Issue escalation
- Script adherence
Interests
Timeline
Technical Support Representative
Asurion Insurance Services
04.2019 - 02.2026
Driver and Yard Manager
Savannah Waste and Recycling, Inc
08.2017 - 04.2019
Associates Degree - Computer Operations
Savannah Technical College