Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lakeisha Neal

Minneapolis,Minnesota

Summary

Dedicate myself by securing full time employment and furthering my career. Demonstrate a professional level of customer service by committing to your clients and coworkers alike.

Overview

22
22
years of professional experience

Work History

Bus Operator

Metro Transit
09.2014 - 02.2024
  • Transported customers to and from metro inner city.
  • Accepted and processed fares.
  • Maintained full understanding of local roads and traffic patterns.
  • Provided information about area attractions and facility amenities.
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
  • Contacted dispatchers and company mechanics to report vehicle issues and other problems.
  • Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.

NAZ Connecting

Northside Achievement Zone
12.2013 - 07.2014


  • Analyzed student academic records to assess educational and career goals.
  • Developed and implemented student guidance plans to foster academic success.
  • Provided resources to support students in achieving career goals.
  • Developed and implemented individualized academic plans for students.
  • Collaborated with parents, school faculty and social workers to address problems and grow student success.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.

City Carrier Assistant

United States Postal Service
05.2013 - 07.2013
  • Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
  • Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
  • Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.

Customer Monitor Specialist

Stanley Convergent Security Specialist
11.2012 - 05.2013
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Personal Care Assistant

Just Comfort Inc.
12.2011 - 01.2013
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Remained alert to problems or health issues of clients and competently responded.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Conferred with supervisor to discuss patient condition and medical care.

Assistant Store Manager

Family Dollar
07.2012 - 11.2012
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Reader/ Test scorer

Doherty Staffing
04.2012 - 06.2012
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Shared important information with students concerning upcoming assignments and tests.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Maintained laboratory safety by demonstrating equipment and techniques.

Field Office Supervisor

US Department of Census Bureau
11.2009 - 09.2010
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

General Supervisor

North Commons Park
06.2002 - 08.2009
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Fostered a positive work environment by promoting teamwork, open communication channels, and continuous learning opportunities for staff members.
  • Managed team performance, providing regular feedback, coaching, and performance evaluations.
  • Led cross-functional teams to complete projects on time and within budget constraints.
  • Improved safety standards with regular inspections, risk assessments, and corrective actions.
  • Enhanced productivity by implementing efficient scheduling and resource allocation strategies.
  • Reduced downtime by maintaining equipment in proper working condition through scheduled preventive maintenance tasks.

Bear Builder

Build-A-Bear Workshop
11.2005 - 10.2006
  • Suggested products and upsells to maximize store results and enhance guests experience.
  • Maintained visual and housekeeping standards to create brand experience unique to Build-a-Bear Workshops.
  • Organized children's birthday parties and led fun party games and activities to keep children entertained.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting and explaining best solution to solve the problem.

Assembly Line Worker

ATA Temporary Agency
10.2005 - 01.2006
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Boxed, labeled, and transported items to support assembly operations.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.

Education

Accountant -

Minneapolis Technical College
Minneapolis, MN
07.2024

Community Health Work -

Summit Academy OIC
Minneapolis, MN
09.2009

Business Magnet/Diploma -

Edison High School
Minneapolis, MN
06.2004

Skills

  • GPS Applications
  • Safe driving skills
  • Report Generation
  • Database Administration
  • Expense Reporting
  • Scheduling and calendar management
  • Office Administration
  • Document Management
  • Training and coaching
  • Employee Management

References

  • Al Sesleer, (612) 349-7400, AL.Sesler@metrotransit.org
  • Brittany Upton, (612) 730-0327
  • Bianca Brown, (612) 414-2342

Timeline

Bus Operator

Metro Transit
09.2014 - 02.2024

NAZ Connecting

Northside Achievement Zone
12.2013 - 07.2014

City Carrier Assistant

United States Postal Service
05.2013 - 07.2013

Customer Monitor Specialist

Stanley Convergent Security Specialist
11.2012 - 05.2013

Assistant Store Manager

Family Dollar
07.2012 - 11.2012

Reader/ Test scorer

Doherty Staffing
04.2012 - 06.2012

Personal Care Assistant

Just Comfort Inc.
12.2011 - 01.2013

Field Office Supervisor

US Department of Census Bureau
11.2009 - 09.2010

Bear Builder

Build-A-Bear Workshop
11.2005 - 10.2006

Assembly Line Worker

ATA Temporary Agency
10.2005 - 01.2006

General Supervisor

North Commons Park
06.2002 - 08.2009

Accountant -

Minneapolis Technical College

Community Health Work -

Summit Academy OIC

Business Magnet/Diploma -

Edison High School

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Lakeisha Neal