Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Lakeisha Parker

Middleburg,FL

Summary

Dynamic Human Resources professional with extensive experience as Benefit Specialist. Renowned for expertly managing the full lifecycle of benefits processes, from seamless implementation to strategic renewals, while translating complex insurance concepts into clear, actionable strategies for clients. Proven ability to collaborate effectively with carriers, cross-functional teams, and key stakeholders to deliver customized solutions that enhance client satisfaction, optimize retention, and drive operational excellence. Adept at navigating compliance requirements, facilitating client onboarding, and identifying opportunities for growth within benefits portfolios.

Overview

5
5
years of professional experience

Work History

Implementation Consultant - Benefits

Paycor, Inc.
02.2022 - Current
  • End-to-End Benefits Implementation: Led comprehensive benefits implementation projects for small and medium-sized businesses, ensuring seamless onboarding and integration with Payor’s platforms while tailoring solutions to client-specific requirements.
  • Client Relationship and Change Management: Built trust-based client relationships through clear expectation-setting, proactive communication, and effective change management practices, ensuring a smooth and positive implementation experience.
  • Cross-Functional Collaboration: Partnered with operations, technical support, and client success teams to deliver customized benefits solutions, address client challenges, and ensure alignment with business objectives.
  • Training and Client Empowerment: Conducted engaging training sessions to simplify complex benefits systems, increase user adoption, and ensure compliance with regulatory standards, empowering clients to maximize platform functionality.
  • Process Optimization and Quality Assurance: Tested system configurations and client data rigorously, resolving discrepancies and ensuring high-quality results; contributed to process improvements to enhance implementation efficiency.
  • Consultative Expertise: Provided proactive consultation on best practices, system utilization, and necessary process changes, driving successful implementations and achieving client goals.
  • Issue Resolution and Risk Management: Investigated and resolved complex client issues, identified project risks, and collaborated with leadership and support teams to deliver timely solutions and maintain project momentum.
  • Thought Leadership and Team Mentorship: Mentored new team members and contributed strategic ideas for advancing project management processes, enhancing the client experience, and fostering satisfaction and retention.

Payroll & Benefits Manager

River Region Human Services
08.2021 - 12.2021
  • Payroll Administration and Compliance: Processed, reviewed, and balanced bi-weekly payroll, ensuring accurate handling of time, earnings, benefits, deductions, taxes, garnishments, and other payroll components that impact employee compensation and company liability. Addressed and resolved all employee payroll inquiries promptly and effectively.
  • Benefits Administration and Consultation: Administered comprehensive benefit programs, including insurance and 401(k) plans, providing employees with guidance on eligibility and enrollment. Collaborated with the VP of Human Resources and brokers to secure cost-effective benefits solutions, enhancing organizational offerings.
  • Open Enrollment Coordination: Organized and facilitated annual open enrollment meetings, including coordinating materials from carriers, processing enrollment changes, and ensuring adherence to deadlines. Conducted one-on-one sessions to help employees understand and optimize their benefit selections.
  • New Hire and Employee Engagement: Conducted weekly new hire orientations and monthly town hall meetings to foster understanding of company policies, payroll, and benefit programs. Acted as a liaison between employees, insurance carriers, and brokers to resolve issues and ensure satisfaction.
  • Policy and Regulatory Analysis: Reviewed and analyzed changes in state and federal regulations related to benefits, providing recommendations to the VP of Human Resources and implementing necessary updates to maintain compliance.
  • Data Management and Reporting: Managed employee payroll deductions, updated change requests, and ensured accurate record-keeping for employment documents, including I-9s, W-2s, and logs for applicant flow procedures. Created and distributed salary, benefits, and HR-related surveys to support strategic decision-making.
  • Recruitment and Onboarding: Assisted with full-cycle recruitment efforts, including drafting job descriptions, managing advertisement placements, conducting background checks, and coordinating interview scheduling and follow-ups. Prepared and processed employment documentation for new hires.
  • HR System Maintenance and Support: Maintained the HR SharePoint site, ensuring updated and accessible resources for employees. Supported employees and external requests related to employment verification, child support, unemployment claims, and workers' compensation inquiries.

Employee Benefits Specialist

University of Florida Jacksonville Physicians, Inc
10.2019 - 06.2021
  • Streamlined benefits administration processes for increased efficiency and accuracy.
  • Worked closely with brokers and consultants on renewals and evaluations of current benefit plan designs.
  • Implemented wellness initiatives to promote healthy lifestyles among employees, reducing overall healthcare costs.
  • Managed annual open enrollment process, ensuring timely and accurate updates to employee records.
  • Developed strong relationships with insurance carriers for improved service levels and issue resolution.
  • Conducted regular audits of benefit plans and records, addressing discrepancies proactively before they became larger issues.
  • Assisted employees with complex benefits issues, resolving concerns in a professional manner.
  • Collaborated with HR team to onboard new employees, providing thorough orientation on available benefits options.
  • Enhanced employee satisfaction by developing and implementing comprehensive benefits programs.
  • Led training sessions on various aspects of the organization''s benefit offerings for both managers and employees.
  • Ensured compliance with all applicable federal and state regulations regarding employee benefits programs.
  • Maximized employee understanding of benefits offerings through effective communication initiatives.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.

Education

Bachelor of Science - Human Resources Management

Western Governors University
Salt Lake City, UT
05-2026

Skills

  • Implementation and configuration
  • Microsoft Office Suite
  • Benefits program management and plan administration
  • Leave management
  • Written and oral communication
  • HRIS systems
  • Compliance reporting
  • Health, Life, & Annuity-Fl State License

Interests

  • Volunteer Work
  • Animal Welfare Advocacy
  • Homelessness Outreach
  • Participating in local clean-up initiatives
  • Personal Development and Self-Improvement

Timeline

Implementation Consultant - Benefits

Paycor, Inc.
02.2022 - Current

Payroll & Benefits Manager

River Region Human Services
08.2021 - 12.2021

Employee Benefits Specialist

University of Florida Jacksonville Physicians, Inc
10.2019 - 06.2021

Bachelor of Science - Human Resources Management

Western Governors University

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Lakeisha Parker