Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAKEISHA PERRY

Ruston,Louisiana

Summary

Dedicated professional committed to delivering exceptional customer service with a proven ability to resolve issues efficiently while maintaining high standards of satisfaction. Extensive experience across various communication channels, including phone, email, and web chat, ensures effective engagement with diverse clientele. Recognized for strong interpersonal skills and a talent for leading and motivating teams toward collective success. Passionate about fostering positive customer experiences and driving team performance in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Wal-Mart
03.2016 - 04.2025
  • Handled customers complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written to effectively interact with customers.
  • Developed strong relationships and loyalty through effective communication.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationship.
  • Addressed customers courteously using suitable methods and problem solving skills.
  • Utilized problem-solving techniques to identify solutions for complex customer inquiries.

Customer Service Manager

Captain D’s Seafood
04.2011 - 03.2016
  • Trained employees by providing performance feedback and coaching in service techniques.
  • Maintained customer satisfaction with professional management of complex escalated customer concerns.
  • Managed team's work schedules to complete customer coverage.
  • Evaluated employee performance through regular appraisals, identifying areas for improvement and growth opportunities.
  • Reviewed industry best practices regularly to identify potential improvements in current processes or strategies.

Education

High School Diploma -

Shreveport Job Corps
Shreveport, LA
04.2007

Skills

  • Data Entry Accuracy
  • Payment Posting
  • Account updating
  • Customer Relationship Management
  • Problem Resolution
  • Customer service
  • Verbal and written communication
  • Inbound phone call management
  • Call Management
  • POS system
  • Technical support
  • Microsoft powerpoint
  • Call control
  • Payment processing
  • Resolving issues
  • Answering Questions

Timeline

Customer Service Representative

Wal-Mart
03.2016 - 04.2025

Customer Service Manager

Captain D’s Seafood
04.2011 - 03.2016

High School Diploma -

Shreveport Job Corps

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