Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Moss

Albany,Georgia

Summary

Seasoned Supervisor with proven experience in managing operations, coordinating logistics, and leading teams. Possess strong skills in inventory management, quality control, and process optimization. Demonstrated ability to improve efficiency and streamline procedures for enhanced productivity and performance. Notable impact includes implementing cost-saving strategies and enhancing warehouse workflow in previous roles.

Overview

2026
2026
years of professional experience

Work History

Cable Technician Supervisor

CUI/Mediacom Contractor
Albany , GA
08.2019 - 06.2025
  • Followed safety protocols while working with ladders or climbing poles when installing aerial lines.
  • Participated in team meetings to discuss project progress and upcoming tasks.
  • Ran CAT5e and CAT6 Ethernet cabling between walls or ceilings.
  • Resolved issues related to faulty connections or poor signal strength.
  • Developed strategies to improve team performance and productivity.
  • Trained new employees on company policies and procedures.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Maintained inventory of supplies needed for future installations and repairs.
  • Managed daily cycle counts to maintain accurate inventory levels at all times.
  • Analyzed data from reports generated by Warehouse Management System software.
  • Directed receiving, warehousing, distribution and maintenance services.
  • Monitored warehouse operations to ensure accuracy and efficiency.
  • Maintained and updated inventory records accurately.
  • Provided leadership to motivate staff members to achieve performance goals.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Collected stock location orders and printed requests to maintain inventory control.
  • Reconciled daily inventory in warehouse management system for tens of thousands of SKUs.

Dish Network Technician

Horizon ENT (Dish Network)
Albany, Georgia
11.2018 - 08.2019
  • Inspected exterior cable lines for physical damage due to weather conditions or animals chewing wires.
  • Set up customer accounts, including programming remote controls, activating receivers, and providing instructions on how to use the system.
  • Performed maintenance checks on all installed equipment regularly.
  • Attended regular team meetings to discuss new procedures or policies relevant to the job role.
  • Identified potential problems with customer's existing systems and provided solutions to enhance performance.
  • Replaced damaged components such as coaxial cables, connectors, splitters or amplifiers if necessary.
  • Updated customer account information in the database after completing each job assignment.
  • Tested newly installed systems for quality assurance purposes before leaving the premises.

Tier 2 Technical Support Specialist

Apple
Albany , Georgia
06.2016 - 05.2018
  • Supported customers remotely through phone, email, or online chat tools.
  • Resolved compatibility issues between different applications and operating systems.
  • Tested, troubleshot, and resolved application issues for end-users.
  • Provided training to users on new or existing applications.
  • Configured firewalls for secure remote access of corporate applications.
  • Developed guidelines for users on best practices for using various business applications.
  • Installed and configured a variety of applications on client computers.
  • Demonstrated advanced product knowledge to solve customer issues.

Overnight Stocker

Toys R Us
Albany , Georgia
06.2014 - 08.2016
  • Built displays for special promotions, sales events and seasonal items as directed by supervisor.
  • Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
  • Performed daily inventory checks to maintain accurate records for ordering purposes.
  • Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
  • Restocked shelves according to plan-o-grams set up by management team.
  • Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
  • Completed transactions using point of sale system.
  • Verified accuracy of incoming shipments against purchase orders.
  • Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.

Training Sergeant

United States Army
Savannah, Georgia
06.2010 - 08.2013
  • Performed administrative tasks related to scheduling, budgeting, and logistics management.
  • Maintained accountability of all assigned equipment used during training events.
  • Facilitated discussion among team members about tactical decision making processes.
  • Provided feedback to commanders on the progress of training programs.
  • Inspected weapons systems before use by trainees to ensure safe operation.
  • Developed and implemented training plans for squad-level operations.
  • Identified potential safety hazards and took corrective measures when needed.
  • Organized and maintained records of individual soldier qualifications and certifications.
  • Evaluated personnel performance during field exercises.
  • Managed multiple projects simultaneously while maintaining high quality standards.
  • Ensured all necessary resources were available prior to conducting any training event.

Aviation Fuel Specialist

United States Army
Columbia , SC
04.2005 - 11.2008
  • Monitored fuel levels in tanks and performed necessary adjustments to ensure optimal performance.
  • Evaluated new equipment and systems for use in fuel management processes.
  • Coordinated with external agencies regarding permits, inspections, testing requirements.
  • Analyzed operational data from multiple sources to develop insights into improving efficiency of the entire system.
  • Performed daily fuel inventory and reconciled discrepancies.
  • Maintained records of fuel usage and storage information for compliance purposes.
  • Assessed existing procedures to identify areas of improvement in the fueling process.
  • Ensured all required documentation was completed accurately prior to any transfer of fuels or hazardous materials.

Team Lead Sales Associate

Teleperformance USA
Albany, Georgia
  • Ensured all customer inquiries were handled in accordance with company standards and regulations.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Trained new customer service representatives on company policies and procedures.
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.

Education

Univeristy Of Phoenix
Phoenix, AZ

Skills

  • Cable installation
  • Inventory management
  • Safety compliance
  • Customer service
  • Analytical thinking
  • Teamwork and collaboration
  • Team building
  • Stock management
  • Decision-making
  • Customer communication
  • Signal troubleshooting

Timeline

Cable Technician Supervisor

CUI/Mediacom Contractor
08.2019 - 06.2025

Dish Network Technician

Horizon ENT (Dish Network)
11.2018 - 08.2019

Tier 2 Technical Support Specialist

Apple
06.2016 - 05.2018

Overnight Stocker

Toys R Us
06.2014 - 08.2016

Training Sergeant

United States Army
06.2010 - 08.2013

Aviation Fuel Specialist

United States Army
04.2005 - 11.2008

Team Lead Sales Associate

Teleperformance USA

Univeristy Of Phoenix

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