Lakeisha Smith
West Helena,AR
Summary
Results-driven Sales Agent with a proven history of exceeding sales goals and expanding market share. Built strong customer relationships and retained loyalty through strategic initiatives. Drove revenue growth by enhancing sales development and marketing efforts within the region.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Insurance Staff Agent
State Farm Insurance
Helena, AR
2023.12 - Current
- Advised State Farm customers on auto, home, and life coverage options.
- Quoted policies leveraging State Farm rating and application systems to match customer needs.
- Processed policy changes, renewals, and billing questions.
- Balance end of day and make deposits.
- Performed detailed inspections of properties to identify maintenance needs and safety concerns.
- Guided clients through claims process, ensuring thorough intake and timely follow-up.
- Explained coverage terms, exclusions, and policy details clearly.
- Responded promptly to customer inquiries and complaints, enhancing overall satisfaction.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
Licensed Insurance Agent/Sales Manager
R & T Insurance
West Helena, Arkansas
2022.10 - 2023.09
- Writing auto, property, life, health and commercial policies.
- Ordering office supplies.
- Following up with customers on quotes.
- Guided clients through claims intake and follow-up.
- Resolved customer issues through phone, email, and office support.
- Developed customer relationships and ensured satisfaction with services.
- Provided customer service to clients through phone and email communication.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
Insurance Agent Assistant
Sargent Insurance
Helena, AR
2016.04 - 2022.10
- Wrote auto, property, life and health policies.
- Service the customers by taking payment.
- Inspections
- Making daily deposits.
- Maintaining daily operations.
Licensed Insurance Agent
State Farm Insurance
Helena, Arkansas
2004.04 - 2016.04
- Advised State Farm customers on auto, home, and life coverage options.
- Explained coverage terms, exclusions, and policy details clearly.
- Quoted policies using State Farm rating and application systems.
- Guided clients through claims intake and follow-up.
- Developed customer relationships and ensured satisfaction with services.
- Maintained client records and policy files accurately.
- Resolved customer issues through phone, email, and office support.
- Referred prospects and cross-sold insurance products.
Branch Manager
First National Bank of Phillips County
West Helena, Arkansas
1999.04 - 2004.04
- Managed account openings and closings for savings, checking, CDs, and IRAs
- Safeguarded and managed cash in vault to ensure security and availability.
- Balanced cash drawer daily to ensure accuracy
- Created weekly employee schedules to optimize staffing levels.
- Coordinated training programs to enhance employee skills and compliance.
- Performance evaluation
Education
High School Diploma -
Central High School
Helena, ArkansasSkills
- Auto policy writing
- Home policy writing
- Life policy writing
- Coverage analysis
- Policy rating systems
- Policy processing
- Claims intake
- Client record management
- Customer communication
- Sales follow-up
- Customer needs assessment
- Conflict resolution
- Problem solving
- Accuracy focus
- Schedule management
- Marketing management
Certification
- Notary Public
Timeline
Insurance Staff Agent
State Farm Insurance
2023.12 - Current
Licensed Insurance Agent/Sales Manager
R & T Insurance
2022.10 - 2023.09
Insurance Agent Assistant
Sargent Insurance
2016.04 - 2022.10
Licensed Insurance Agent
State Farm Insurance
2004.04 - 2016.04
Branch Manager
First National Bank of Phillips County
1999.04 - 2004.04
High School Diploma -
Central High School