Retain employment in a challenging, fast paced, organized environment. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success.
Hi, I’m
Lakeisha Smith
Seattle,WA
Summary
Overview
21
years of professional experience
1
Certification
Work History
The Fixer Dental Services
Founder and CEO
2024.04 - Current (5 months)
Job overview
- Business consulting, A/R, Staff training, Insurance Billing, Credentialing, Community Relations, Customer Relations Management.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
ANDREWS DENTAL CARE
Dental Practice Management
2022.11 - 2024.04 (1 year & 5 months)
Job overview
- Business and Human Resource Management of all staff and facility
- All accounting including dental insurance verification, dental claims and pre-authorizations, account collections and receivable
- All dental credentialing for dentists
- Accounts payable including practice rent, utilities, supply invoices, payroll, employee insurance
- Treatment planning and patient scheduling.
- Evaluated software options to select an optimal dental practice management system that streamlined operations while offering user-friendly interface features for patients.
- Streamlined inventory management, reducing costs by optimizing parts ordering and storage practices.
TLC Dental & Orthodontics
Business Manager
2016.01 - 2022.11 (6 years & 10 months)
Job overview
- Specialty Dentistry Business operations
- Main focus Orthodontics and Pediatrics
- Includes all managerial duties, dental insurance submission and posting, and marketing.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
Sage Dental
Office Manager
2019.03 - 2020.11 (1 year & 8 months)
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Orthodontic Options
Orthodontic Manager
2018.01 - 2019.03 (1 year & 2 months)
Job overview
- ORTHODONTIC PRACTICE DEVELOPER AND MANAGER
- Dental Office
- Develop policies, protocols, and procedures to be executed by doctors, assistants, and administrative staff
- Utilize profit and loss reports to create office budgets, goals, incentives, and staffing
- Work culture will be positive, productive, and teamwork is always priority
- Dental insurance verification, submission, correspondence, and collection
- Arrange patient treatment and Finances
- Invisalign submissions and account handling
- Practice marketing including branding, advertising, and public relations
- Light assisting including radiography, taking impressions, photos, and some orthodontic procedures
- Excels in patient/provider relations.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
DENTALAND OF AVENTURA AND CORAL SPRINGS
FRONT OFFICE MANAGER
2003.10 - 2016.01 (12 years & 3 months)
Job overview
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
BAYVIEW DENTAL AND ASSOCIATES
FRONT DESK ADMINISTRATOR
2012.07 - 2013.05 (10 months)
Job overview
- Patient relations, treatment planning, finance planning, insurance verification and correspondence
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Improved office organization by implementing effective filing systems and document management practices.
STARBUCKS COFFEE COMPANY
BARISTA/SHIFT SUPERVISOR
2009.09 - 2012.07 (2 years & 10 months)
Job overview
- Food and drink preparation, cash handling, employee delegation and scheduling, accounting report creation and submission, ordering and budgeting, customer service.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
AMERICAN INTERCONTINENTAL UNIVERSITY
Bachelor's of Science from Business Management
01.2013
University Overview
SOUTH PASADENA HIGH SCHOOL South Pasadena, CA
High School Diploma
06.1999
University Overview
Skills
- DENTAL (10+ years)
- Management (10+ years)
- Customer Service (10+ years)
- Operations Management (10+ years)
- Dental office experience
- Dentrix
- Sage
- Dental receptionist
- Profit & Loss
- Insurance Verification
- Coffee Experience
- Office Management
- Medical Imaging
- Financial Planning
- Dental Assisting
- Infection Control Training
- Branding
- Chairside Assisting
- Communication skills
- Relationship management
- Quality control
- Quality assurance
- Microsoft Access
- Data analysis skills
- Analysis skills
- Data collection
- Project management
- Regulatory reporting
- Order management system
- Data management
- Team management
- Forecasting
- Financial analysis
- Compliance management
- Management reporting
- Research
- Data analytics
- Leadership
- Data mining
- Documentation review
- Accounting
- Supervising experience
- Financial management
- Order fulfillment
- Conflict management
- Financial acumen
- Budgeting
- Mentoring
- Heavy lifting
- Accounting software
- Negotiation
- Training & development
- Account reconciliation
- Interviewing
- Accounts payable
- CRM software
- Customer relationship management
- Project scheduling
- Profit & loss
- Expense management
- Payroll
- Balance sheet reconciliation
- Human resources
- Google Suite
- Business development
- Google Docs
- Inside sales
- Accounts receivable
- Succession planning
- Operations management
- Customer service
- Senior leadership
- Sales management
Team Leadership
Strategic Thinking
Marketing
Entrepreneurial and Innovative
Ethics and integrity
Client Engagement
Certification
- AED Certification
- CPR Certification
- Food Handler Certification
Additional Information
Additional Information
SKILLS & ABILITIES Meticulous in organization
Communicates openly and solution oriented
Proficient in all computer processing applications, especially dental software
Displays leadership and excels in creating a culturePersonal Information
Personal Information
Willing To Relocate: AnywhereQuote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
Timeline
Founder and CEO
The Fixer Dental Services
2024.04 - Current (5 months)
Dental Practice Management
ANDREWS DENTAL CARE
2022.11 - 2024.04 (1 year & 5 months)
Office Manager
Sage Dental
2019.03 - 2020.11 (1 year & 8 months)
Orthodontic Manager
Orthodontic Options
2018.01 - 2019.03 (1 year & 2 months)
Business Manager
TLC Dental & Orthodontics
2016.01 - 2022.11 (6 years & 10 months)
FRONT DESK ADMINISTRATOR
BAYVIEW DENTAL AND ASSOCIATES
2012.07 - 2013.05 (10 months)
BARISTA/SHIFT SUPERVISOR
STARBUCKS COFFEE COMPANY
2009.09 - 2012.07 (2 years & 10 months)
FRONT OFFICE MANAGER
DENTALAND OF AVENTURA AND CORAL SPRINGS
2003.10 - 2016.01 (12 years & 3 months)
AMERICAN INTERCONTINENTAL UNIVERSITY
Bachelor's of Science from Business Management
SOUTH PASADENA HIGH SCHOOL
High School Diploma
- AED Certification
- CPR Certification
- Food Handler Certification
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