Lakeisha Smith
Crowley,TX
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Rheumatology Associates
03.2022 - 09.2024
- Greet 30-40 patients daily while providing new patient paperwork, scanning IDs and insurance cards, and accompanying patients to their waiting rooms .
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Provided administrative and clerical support via EMR systems and Microsoft Excel
Customer Advocate
Concentrix
12.2021 - 02.2022
- Documented customer concerns and inquiry resolutions in internal computer system.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Shift Manager
Wendys Fast Food
02.2020 - 10.2021
- Trained and mentored new employees to maximize team performance.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Correctional Officer
MTC
09.2016 - 01.2020
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Education
High School Diploma -
Marshall High School
Marshall TX06-2014
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Appointment scheduling
- Administrative skills
- Office organization
Timeline
Front Desk Receptionist
Rheumatology Associates
03.2022 - 09.2024
Customer Advocate
Concentrix
12.2021 - 02.2022
Shift Manager
Wendys Fast Food
02.2020 - 10.2021
Correctional Officer
MTC
09.2016 - 01.2020
High School Diploma -
Marshall High School
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