Lakeisha Thomas
Bridgeport,Ct
Summary
To obtain a position with an organization that will allow to utilize customer service skills along with driving experience. Reliable direct Support Professional enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
16
16
years of professional experience
Work History
Direct Support Professional
RHD ( Ressources for Human Development
08.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Advocated for clients'' rights within broader community, raising awareness about issues affecting those with disabilities.
- Assisted disabled clients to support independence and well-being.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
Direct Support Professional
Marrakech Inc.
11.2016 - Current
- Responsible for providing clean safe environment for individuals living in different group homes with developmental disabilities
- Assists individuals with everyday activities
- Responsible for transporting individuals to medical appointments, community activities, and other personal needs
- Prep and cook meals, help or assist individuals to set tables, and kind of help around kitchen, with cleaning and washing dishes with individuals
Assistant Manager
Marrakech Inc
08.2021 - 03.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Scheduled staff shifts to ensure proper coverage during peak hours.
Direct Support Professional
Kencrest Services, Inc
04.2019 - 05.2021
- Responsible for providing clean safe environment for individuals living in different group homes with developmental disabilities
- Assists individuals with every day activities
- Responsible for transporting individuals to medical appointments, community activities, and other personal needs
- Prep and cook meals, help or assist individuals to set tables, and kind of help around kitchen, with cleaning and washing dishes with individuals
Direct Support Professional
The Kennedy Center, Inc
05.2018 - 05.2021
- Responsible for providing clean safe environment for individuals living in different group Homes with developmental disabilities
- Assists individuals with every day activities
- Responsible for transporting individuals to medical appointments, community activities, and other personal needs
- Prep and cook meals, help or assist individuals to set tables, and kind of help around kitchen, with cleaning and washing dishes with individuals
Direct Support Professional
Primecare Inc
09.2019 - 03.2020
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Advocated for clients'' rights within broader community, raising awareness about issues affecting those with disabilities.
Bus Driver
We Transport Bus Company
06.2014 - 11.2016
- Transport students to various schools safely, intact with parents and students in courteous and professional manner
- Conduct daily safety inspection of vehicle
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Conducted pre-trip inspections of bus for safe operation.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
Para Transit Driver
Ecs Transportation
11.2014 - 06.2015
- Picked up in drop off clients from GE headquarters in Connecticut to New York City safely
- Managed challenging behavior from passengers professionally while maintaining calm demeanor under stress.
- Demonstrated flexibility in adapting to changing schedules, route assignments, and passenger requirements as needed to maintain quality of service.
- Improved on-time performance by effectively planning routes, taking into account traffic conditions and passenger needs.
Bus Driver
Independent Coach Inc
10.2008 - 02.2014
- Transport students to various schools safely, intact with parents and students in courteous and professional manner
- Conduct daily safety inspection of vehicle
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Conducted pre-trip inspections of bus for safe operation.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
Para Transit Driver
All Transit MTA
05.2008 - 10.2012
- In accordance with time schedules and route assignments
- Provides safe courteous, transportation of paratransit passengers, to include transporting, assisting, and escorting passengers, to and from their homes, and other designated locations
- Managed challenging behavior from passengers professionally while maintaining calm demeanor under stress.
- Improved on-time performance by effectively planning routes, taking into account traffic conditions and passenger needs.
- Demonstrated flexibility in adapting to changing schedules, route assignments, and passenger requirements as needed to maintain quality of service.
Education
Housatonic Community College
Bridgeport, CTAcademic Diploma -
John Adams High School
Rockaway Boulevard, Jamaica, Ny 06-1999
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Medication Administration
- Behavioral Management
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Direct Patient Care
- Transportation
- Appointment Scheduling
- Patient Care
- Client Transportation
- Social Skills Development
Phone
cell, 917 385-2215
Timeline
Direct Support Professional
RHD ( Ressources for Human Development
08.2022 - Current
Assistant Manager
Marrakech Inc
08.2021 - 03.2023
Direct Support Professional
Primecare Inc
09.2019 - 03.2020
Direct Support Professional
Kencrest Services, Inc
04.2019 - 05.2021
Direct Support Professional
The Kennedy Center, Inc
05.2018 - 05.2021
Direct Support Professional
Marrakech Inc.
11.2016 - Current
Para Transit Driver
Ecs Transportation
11.2014 - 06.2015
Bus Driver
We Transport Bus Company
06.2014 - 11.2016
Bus Driver
Independent Coach Inc
10.2008 - 02.2014
Para Transit Driver
All Transit MTA
05.2008 - 10.2012
Housatonic Community College
Academic Diploma -
John Adams High School
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