Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakeisha Thomas

Denver,CO

Summary

Knowledgeable and skilled with over five years of manager, leadership, customer service, and data entry experience. Professional in field operations management with extensive experience in overseeing and optimizing operational processes. Strong focus on team collaboration and driving results. Skilled in logistics, resource allocation, and strategic planning, while being adaptable to changing needs. Reliable and effective at fostering productive work environment to meet organizational goals.

Overview

12
12
years of professional experience

Work History

Field Operations Manager

ABM Industries
07.2018 - Current
  • Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
  • Coordinated logistics efforts for efficient deployment of resources across various job sites simultaneously.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Managed large-scale projects from inception to completion, consistently meeting deadlines and staying within budget constraints.

Appointment Setter

ShowingTime
05.2015 - 03.2018
  • Set viewing appointments for real estate buyers, renters and agents Provided active and appropriate information in response to customer inquires Demonstrated mastery of customer service call script within specified timeframes Prevented overbooking clients and agents Maintained proper communication between the agent and seller to assure accuracy.

    • Customer Service Rep

    USA 800
    04.2014 - 05.2015
    • To act as an Advocate for each customer while balancing customer needs against company priorities answering all calls promptly with a high level of professionalism and courtesy.
    • Accurately and efficiently provide all product and/or service information using available resources.
    • Maintained call control to efficiently handle all calls.
    • Effectively able to maneuver through scripting and various computer and web based applications.
    • Remained knowledgeable and up to date on all new clients, programs and script changes.
    • Met or exceeded all client expectations.

    Sales Associate/Store Operator

    Chit Chat Mobile
    02.2013 - 01.2014
    • Maintained leadership role among colleagues and set highest standard in achieving performance goals through delivery of outstanding service and extensive knowledge of products.
    • Excelled in tasks requiring detail orientation, organization, and analytical ability, including inventory control, merchandising, and ordering and introduction of products.

    Education

    Training -

    2018

    GED -

    2005

    Skills

    • Staff oversight
    • Operational efficiency
    • Training and mentoring
    • Team building

    Timeline

    Field Operations Manager

    ABM Industries
    07.2018 - Current

    Appointment Setter

    ShowingTime
    05.2015 - 03.2018

    Customer Service Rep

    USA 800
    04.2014 - 05.2015

    Sales Associate/Store Operator

    Chit Chat Mobile
    02.2013 - 01.2014

    GED -

    Training -

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