Lakeisha Tillman
Chicopee,MA
Summary
Energetic, reliable Human Services Manager skilled; at working with diverse groups of individuals. Strong organization, communication and relationship building skills. Eager to bring strong administrative knowledge to an establishment in need of top- level support.
Therapeutic professional with extensive experience addressing mental health challenges and facilitating client growth. Known for collaborative approach and dedication to achieving meaningful results. Reliable team player with strong skills in conflict resolution and adaptability, ensuring client-centric care.
Overview
15
15
years of professional experience
Work History
Care Coordinator
Behavior Health Network
01.2017 - Current
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities for 55-75 individuals .
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards.
Case Manager Outreach
Service Net
11.2014 - Current
- Maintained accurate documentation 10-15 cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Direct Care Worker
Guidewire INC
09.2012 - Current
- Documented vitals, behaviors, and medications in client medical records.
- Remained alert to problems or health issues of clients and competently responded.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
Assistant Site Manager
May Institution
05.2010 - 08.2013
- Participated in regular progress meetings with stakeholders to provide updates on project status, address any concerns, and maintain open lines of communication.
- Collaborated with clients to keep them informed of project status while addressing any concerns or changes they requested.
- Mentored junior staff members, providing guidance on best practices for construction projects and fostering professional development within team.
- Assisted Site Manager in monitoring budgetary constraints, maintaining financial accountability throughout each project phase.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Monitored, coached, and supervised team of 15-20 employees.
Education
Master of Science - Clinical Mental Health Counselor
Bay Path University
Longmeadow, MA05.2023
Bachelor of Science - Health & Science Administration
Bay Path University
Longmeadow, MA05.2021
Associate of Science - Liberal Arts Pre Health & Science
Springfield Technical Community College
Springfield, MA05.2018
Skills
- MAP
- First Aid/ CPR
- CPI
- Home Health Aide
- Human Right Officer
- Union Steward
- PBS
- Patient Education
- Organizational Skills
- Documentation
- Case Management
- Documentation proficiency
References
- Mark Sparks, Supervisor, Chez Joseph, 176 Shoemaker Lane, Agawam, MA, 01001, (413) 786-0257
- Shawna Mittos, Supervisor, Guidewire INC, 551 East Columbus Street, Springfield, MA, 01108, (413) 388-4135
- Carrie Gambe, Supervisor, Guidewire INC, 551 East Columbus Street, Springfield, MA, 01108, (413) 214-8004
- Tasha Williams, 154 Russell Street, East Springfield, MA, 00104, (413) 330-7241
- Hannah Liggett, Supervisor, Behavior Health Network, 40 Bobala Road, Holyoke, MA, 01040, (508) 981-9396
- Chris Capple, Program Director, Service Net, 131 King Street, Northampton, MA, 01060, (413) 588-8951
Activities
- Volunteered at Dunbar Community Center, 2006
- Volunteered at Lorraine’s Soup Kitchen, 2017
Timeline
Care Coordinator
Behavior Health Network
01.2017 - Current
Case Manager Outreach
Service Net
11.2014 - Current
Direct Care Worker
Guidewire INC
09.2012 - Current
Assistant Site Manager
May Institution
05.2010 - 08.2013
Master of Science - Clinical Mental Health Counselor
Bay Path University
Bachelor of Science - Health & Science Administration
Bay Path University
Associate of Science - Liberal Arts Pre Health & Science
Springfield Technical Community College
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