Lakeisha Waites
Indianapolis,IN
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Lowe's through effective dispute resolution and empathy. Skilled in data entry and time management, I excel in high-stress situations, ensuring efficient office workflows and improved client relations. Demonstrated ability to communicate across cultures, significantly improving application processes and eligibility determinations.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Candlewood Suites Hotel
08.2016 - 02.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Eligibility Specialist
Xerox
03.2012 - 08.2016
- Assisted clients with accurate eligibility form, application and document completion.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
Customer Service Representative
Lowe's
03.2007 - 09.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
The American Academy
10 W Broadway 7th Floor Salt Lake City UT 8410108-2024
Skills
- Data entry
- Cash handling
- Time management
- Scheduling
Timeline
Front Desk Receptionist
Candlewood Suites Hotel
08.2016 - 02.2020
Eligibility Specialist
Xerox
03.2012 - 08.2016
Customer Service Representative
Lowe's
03.2007 - 09.2012
High School Diploma -
The American Academy
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