Summary
Overview
Work History
Education
Skills
Timeline
Personal Information
Generic

Lakeisha Williams

Moreno Valley,CA

Summary

Dynamic management professional with a proven track record of leading high-performing teams to achieve exceptional results. Expertise in strategic planning, process improvement, and fostering a culture of accountability and excellence drives operational efficiency and measurable outcomes. Renowned for strong analytical skills and a commitment to customer satisfaction, consistently adapting to meet evolving organizational needs while maintaining a collaborative leadership style. Thrives under pressure, effectively managing multiple priorities with a positive attitude and a willingness to embrace additional responsibilities to support team objectives.

Overview

22
22
years of professional experience

Work History

IHSS Provider

Riverside County
06.2020 - 04.2025
  • Encouraged physical activity appropriate for each client''s abilities while prioritizing safety precautions during participation.
  • Collaborated with healthcare professionals to develop individualized care plans tailored to each client''s specific needs.
  • Implemented creative problem-solving techniques to address unique challenges faced by each individual client effectively.
  • Promoted client independence through skill-building tasks and encouragement of self-care practices.
  • Supported clients with mobility challenges by utilizing adaptive equipment and implementing safety measures for improved accessibility.
  • Enhanced client well-being by providing attentive personal care and assistance with daily living activities.
  • Assisted clients in maintaining a clean, safe, and organized home environment for optimized health and comfort.
  • Maintained open communication with family members regarding the status of their loved ones'' care, addressing concerns promptly and professionally.
  • Adapted caregiving strategies as clients'' needs evolved, ensuring consistent alignment with their care plan objectives.
  • Monitored clients'' overall wellbeing proactively identifying potential issues requiring intervention or additional support from healthcare professionals.
  • Aided clients with medication management, ensuring proper administration and adherence to prescribed schedules.
  • Conducted regular assessments of clients'' physical, emotional, cognitive, or social conditions to inform care strategies accordingly.
  • Maintained up-to-date knowledge of best practices in the IHSS Provider field through regular professional development and training opportunities.
  • Provided compassionate companionship, engaging clients in meaningful conversation and recreational activities.
  • Facilitated transportation to medical appointments, ensuring timely arrival and advocating for client needs during visits.
  • Managed detailed documentation of services provided, enabling accurate tracking of progress towards care plan goals.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Manager

Outback Steakhouse
09.2016 - 03.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Caregiver

In Home Supportive Services
05.2013 - 08.2016
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.

Customer Service Specialist

The Coca Cola Company
10.2003 - 03.2013
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Handled over 200 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Developed customer service improvement initiatives that decreased customer wait times by 38%.

Education

Master of Arts - Secondary Education

University of Southern California
Los Angeles, CA

Bachelor of Arts - English

American Public University System
Charles Town, WV
05.2021

Bachelor of Arts - English Literature

Cal State East Bay
Hayward, CA

Skills

  • Adaptable approach
  • Transportation assistance
  • Interpersonal communication
  • Wound care
  • Behavioral support
  • Recording vital signs
  • Client documentation
  • First aid and safety
  • Case management
  • Team leadership
  • Customer service
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Customer service leadership
  • Customer service standards
  • Sales and customer service
  • Customer service best practices
  • Customer service and engagement
  • Customer service documentation
  • Customer service mindset
  • Effective customer service

Timeline

IHSS Provider

Riverside County
06.2020 - 04.2025

Manager

Outback Steakhouse
09.2016 - 03.2020

Caregiver

In Home Supportive Services
05.2013 - 08.2016

Customer Service Specialist

The Coca Cola Company
10.2003 - 03.2013

Master of Arts - Secondary Education

University of Southern California

Bachelor of Arts - English

American Public University System

Bachelor of Arts - English Literature

Cal State East Bay

Personal Information

Title: Customer Service/Education

Similar Profiles

CREATE PROFILE