Lakeisha Wilson
Kershaw,SC
Summary
Customer-focused professional accurate in handling orders and payments. Knowledgeable about fast food operations, menu options and food safety. Consistently delivers above-average service to guests. Experienced as Welcome Desk Agent with strong customer service skills and ability to handle high volume environments. Strengths include conflict resolution, time management, and multitasking, with proven success in fostering positive guest relations. Pursuing role where communication, organization skills, and commitment to exceptional customer service will be utilized. HIGHLY PRODUCTIVE CUSTOMER SERVICE TEAM MEMBER WELL-VERSED IN SERVICE DELIVERY STANDARDS. PROVEN TO NAVIGATE COMPLEX CONCERNS WELL. OFFERING SEVERAL YEARS OF EXPERIENCE IN CLAIMS RESOLUTION AND CUSTOMER SERVICE-ORIENTED POSITIONS.
Overview
1
1
year of professional experience
Work History
Crew Member
Bojangles'
Camden, SC
10.2023 - 11.2024
- Upheld high standards of productivity and quality in operations.
- Scrubbed and polished counters to remove debris and food.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Resolved customer complaints in a professional manner.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Adhered to health department regulations regarding food handling procedures.
- Directed patrons to restrooms and other amenities within facility.
- Maintained an organized work area to ensure efficient operations.
- Interacted pleasantly with guests to deliver quality customer service.
Cashier
Food Lion
Camden, SC
03.2024 - 05.2024
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Offered customers carry-out service at completion of transaction.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
Education
High School Diploma -
North Central High School
Kershaw, SC05-2024
Skills
- Cooking
- Food running
- Passenger relations
- Knotting expertise
- Point-of-sale transactions
- Ordering procedures
- Account updating
- Scheduling
- Complaint resolution
- Paperwork processing
- Retail marketing
- Relationship building
- Punctuality and reliability
Timeline
Cashier
Food Lion
03.2024 - 05.2024
Crew Member
Bojangles'
10.2023 - 11.2024
High School Diploma -
North Central High School
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