Lakeishia A. Mathes

• Completed and filed returns with tax departments at local, state, and federal levels.
• Prepared tax returns for clients in various industries according to government regulations and requirements.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.

• Acquired a strong focus on guest satisfaction, a friendly demeanor, and the ability to handle complaints professionally.
• Exhibited meticulous attention to detail ensuring that guest requests are handled accurately and to their specifications.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

· Managed public iquiries, by phone, email, and face to face (e.g. clients requesting food parcels and individuals wishing to make small financial donations or food donations.

· Performed essential intake functions and screening for eligible recipients.

· Connected client’s to essential resources and services through community partnerships.

· Assisted both with both landlords and property managers in finding qualified tenants thru federally funded programs such as HUD .rent assistance. and city owned halfway houses.

· Worked with previously incarcerated inmates acquire housing through offender reentry programs.

· Assisted with leasing documents or other rental requirements to prospective tenants.

· Handled disputes while maintaining positive relationships with residents.