LaKeita Geter
Human Services
Redford,MI
Summary
Experienced Human Services Specialist with over 15 years of experience in child welfare, mental health, substance abuse, vocational needs, training development, and therapy. Excellent reputation for resolving complex problems and improving client satisfaction. Skilled in planning and coordinating diverse services for a large, broadly defined population.
Overview
18
18
years of professional experience
Work History
Lead Children's Protective Specialist
State Of Michigan Department Of Human Services
Highland, MI
02.2017 - 06.2022
- Investigating allegations of child abuse and neglect by taking necessary steps to protect children. Investigated and resolved family inquiries and complaints quickly.
- Delivered prompt service to prioritize families' needs.
- Conducted forensic interviews with vulnerable children.
- Prepared and filed petitions to remove vulnerable children, and guardianship petitions. Provided testimony and documentation to court supporting petitions.
- Communication and collaboration with internal and external community partners to provide best services to families.
- Trained new personnel regarding company operations, policies and services. Created training curricula and modules.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Lead, plan, organize, research, and implement services to ensure child safety.
- Developed and reviewed case service plans. Articulated goals and objectives in a person-centered manner.
- Gather data, summarize, analyze, and maintain electronic files.
Lead Clinical Care Manager
Aetna Better Health of Michigan
Southfield, MI
05.2015 - 02.2017
- Provide clinical and palliative care coordination management services to Medicaid plan members to comprehensively evaluate their health, vocational, and other identified needs.
- Evaluate members for care management engagement from multiple referral sources.
- Motivational Interviewing.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Assist with training for newly hired employees and conduct monthly precept sessions to ensure sustainability.
- Direct communication with doctors of various specialties via interdisciplinary meetings. Worked with providers to define quality metrics and reported outcome process.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
- Arranged transportation and documented details of discharge transition plans.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees. Staff retention increased 10%.
- Created training curriculum and manual. Developed and facilitated web-based training.
Adult Protective Services Specialist
State Of Michigan Department Of Human Services
Detroit, MI
12.2014 - 05.2015
- Investigating allegations of adult abuse, neglect, and exploitation, and taking necessary steps to protect vulnerable adults.
- Interview clients individually, families, or groups to assess their situations, capabilities, and problems. Interpreted clients' needs and introduced services to fit specific requirements.
- Gathering data and providing supportive services to assist adults with daily living activities and maintaining independence within the community.
- Determining and formulating appropriate method and course of action for creating and implementing services plans utilizing a person-centered, strength-based case planning perspective.
- Preparing and filing guardianship petitions at Probate Courts. Provide testimony and documentation to support petitions.
- Providing testimony at Michigan Administrative Hearings System to support your assessment of daily living needs per policy.
- Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide factual information, such as where to go and how to apply.
- Arrange for medical, psychiatric, and other tests that may disclose causes of difficulties and indicate remedial measures.
Services Specialist- Children's Protective Service
State Of Michigan Department Of Health And Human Services
Highland Park, MI
09.2006 - 12.2014
- Investigating allegations of child abuse and neglect by taking necessary steps to protect children. Investigated and resolved family inquiries and complaints quickly.
- Delivered prompt service to prioritize families' needs.
- Conducted forensic interviews with vulnerable children.
- Prepared and filed petitions to remove vulnerable children, and guardianship petitions. Provided testimony and documentation to court supporting petitions.
- Communication and collaboration with internal and external community partners to provide best services to families.
- Lead, plan, organize, research, and implement services to ensure child safety.
- Developed and reviewed case service plans. Articulated goals and objectives in a person-centered manner.
- Gather data, summarize, analyze, and maintain electronic files.
Family Preservation Worker
Lula Belle Stewart Center
Detroit, MI
03.2004 - 09.2006
- Model of service (strength-based, non-deficit approach).
- Provide skills training, including parenting, self-advocacy, self-sufficiency, and communication.
- Provide short-term counseling and crisis intervention for families; handled complex issues.
- Make collateral contacts to arrange outpatient counseling or medical care; address educational needs; assist with utility needs; resolve housing issues with landlords, shelters, or potential housing programs; and connect families to work with community resources.
- Prepare documentation (service plans, progress reports, termination summaries, goal sheets, weekly plans, time reports, letters, etc.) within appropriate time frames.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Completed home welfare checks to align with state and program guidelines. Visited home environments to help families develop comprehensive life, technical and job skills.
Education
Ph.D. - Organizational Leadership
10.2022
- Dissertation
Master in Social Work - Social Work Studies, Cognitive Behavioral Health
05.2011
- Maryann Mahaffey Scholarship Recipient
Bachelor of Science - Psychology
05.2003
Skills
- Motivational Interviewing
- Qualitative Researcher
- Data Collection / Data Analysis
- Research Data Coding
- Excellent Verbal and Communication Skills
- Community Engagement
- Staff and Training Development
- Community Service Programs
- Client Needs Assessment
- Educational Programs
- PowerPoint Presentations
- Forensic Interviewing
Community Activities
Youth/Community Coordinator, 01/2020 - Current
Marvel Cheeks Scholarship Fund
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Gathered information and created materials on college information for dispersal within local communities.
- Pleasantly welcomed youth, community leaders and guests.
- Assisted foundation accountant with researching grants and grant writing tasks.
- Developed monthly schedules and assignments for volunteer staff.
- Helped founder with data collection methods and analysis of data for preparation of progress reports.
- Over 10k in scholarships awarded since 2020.
Senior Advocate, 05/2012 - 12/2021
G.O.A.L. Adult Day Care, Detroit, MI
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Managed required paperwork to help individuals sign up for individual services.
- Delivered friendly service for needs to Alzheimer and Dementia patients, providing expert support in every interaction, increasing customer satisfaction.
Timeline
Lead Children's Protective Specialist - State Of Michigan Department Of Human Services
02.2017 - 06.2022
Lead Clinical Care Manager - Aetna Better Health of Michigan
05.2015 - 02.2017
Adult Protective Services Specialist - State Of Michigan Department Of Human Services
12.2014 - 05.2015
Services Specialist- Children's Protective Service - State Of Michigan Department Of Health And Human Services
09.2006 - 12.2014
Family Preservation Worker - Lula Belle Stewart Center
03.2004 - 09.2006
Grand Canyon University - Ph.D., Organizational Leadership
Wayne State University - Master in Social Work, Social Work Studies, Cognitive Behavioral Health
Wayne State University - Bachelor of Science, Psychology
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