Summary
Overview
Work History
Education
Skills
Timeline
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LaKeith Brown

LaKeith Brown

Rosenberg,United States

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 3 years of management performance.

Overview

6
6
years of professional experience

Work History

Area Manager

Amazon
Richmond, TX
03.2022 - Current
  • Manage 50 - 100 Level 1 associates and 5 - 8 Level 3 associates
  • Department Lead Prime Week 2022, shipping 150K units of volume to customers
  • Project lead on retrofitting department
  • Using excel data sources, macros, web based trackers for monitoring shift performance and creating future action plans
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Developed processes to save on costs and prevent losses.

Ramp Agent

FedEx
Lubbock, TX
08.2020 - 10.2021
  • Supervised up to 50 employees at a time to oversee safe package handling and airport operations.
  • Promoted from package handler within 6 months of starting.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Completed cargo manifests and flight paperwork for proper package handling and flight tracking.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Management Trainee

Enterprise
Houston, TX
05.2019 - 01.2020
  • Summer Internship and allowed to work full time while in school.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Assisted established management staff with operational oversight, business development, and process improvement strategies.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Analyzed customer feedback to identify areas for improvement.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Student Assistant

Texas Tech University
05.2019 - 01.2020
  • Worked at a low income middle school to create after school programs such as a track team, cross country, and basketball
  • This was to expose the youth to something bigger than themselves while creating a team envrionment
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
  • Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
  • Promoted good sportsmanship with competing teams on- and off-field.

Intern

United Airlines
Houston, TX
06.2017 - 08.2017
  • Management and customer service internship for the summer, learning the skills needed to run a successful airline operation.
  • Analyzed problems and worked with teams to develop solutions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Sorted and organized files, spreadsheets, and reports.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

Bachelor of Arts - BA - Organizational Leadership

Texas Tech University
Lubbock, TX
12.2020

High School Diploma - General Studies

Crosby High School
2015

Skills

  • Supervisory Skills
  • Microsoft Office
  • Operations Management
  • Leadership
  • Management
  • Teamwork
  • Goals and Performance
  • Budgeting
  • Product and Service Sales
  • Business Development and Planning
  • Key Performance Indicators (KPIs)
  • Staff Management

Timeline

Area Manager

Amazon
03.2022 - Current

Ramp Agent

FedEx
08.2020 - 10.2021

Management Trainee

Enterprise
05.2019 - 01.2020

Student Assistant

Texas Tech University
05.2019 - 01.2020

Intern

United Airlines
06.2017 - 08.2017

Bachelor of Arts - BA - Organizational Leadership

Texas Tech University

High School Diploma - General Studies

Crosby High School

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LaKeith Brown