Lakeitha Gaddis Summers
Columbia,SC
Summary
Dynamic sales and service professional with a proven track record at First Citizens Bank, excelling in account servicing and product knowledge. Recognized for enhancing customer satisfaction and team productivity through effective communication and operational best practices. Goal-oriented leader skilled in training and mentoring staff to achieve branch objectives.
Sales professional with experience in driving customer satisfaction and revenue growth. Strong focus on team collaboration and achieving results. Reliable and adaptable with skills in customer relationship management, problem-solving, and effective communication. Known for meeting and exceeding targets in fast-paced environments.
Knowledgeable and dedicated customer service professional with extensive experience in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Sales and Service Representative
First Citizens Bank
04.2015 - 06.2020
- Assisted customers with inquiries and product recommendations to enhance service experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficiency in checkout operations.
- Maintained knowledge of products and services to support customer decision-making and satisfaction.
- Collaborated with team members to resolve customer issues promptly, fostering a positive environment.
- Supported promotional activities by effectively communicating offers to customers during interactions.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Processed account openings and transactions accurately, maintaining compliance with policies.
Teller Supervisor
BB&T
04.2006 - 04.2014
- Supervised daily operations to ensure compliance with banking regulations and policies.
- Trained and mentored new tellers on customer service protocols and system usage.
- Monitored cash handling procedures to minimize discrepancies and enhance security measures.
- Conducted performance evaluations to identify areas for improvement among teller staff.
- Collaborated with management to develop training materials for ongoing staff development initiatives.
- Analyzed operational workflows to identify inefficiencies and recommend strategic enhancements.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Counted cash drawers and made bank deposits.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Examined tellers' reports of daily transactions for accuracy.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Supervised daily teller operations to ensure compliance with bank policies and regulatory requirements.
Office Manager
Variety Wholesalers, Roses
02.2000 - 05.2006
- Coordinated office operations to enhance workflow efficiency and improve productivity.
- Managed scheduling and resource allocation for optimal task execution across departments.
- Developed and implemented office policies to streamline administrative processes and increase compliance.
- Supervised administrative staff, providing mentorship and ensuring high performance standards.
- Oversaw inventory management, maintaining accurate records of stock levels and supplies.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
High School Diploma -
Bowman High School
Bowman, SC06.1997
Skills
- Goal oriented
- Account servicing
- Product and service knowledge
Timeline
Sales and Service Representative
First Citizens Bank
04.2015 - 06.2020
Teller Supervisor
BB&T
04.2006 - 04.2014
Office Manager
Variety Wholesalers, Roses
02.2000 - 05.2006
High School Diploma -
Bowman High School