Xactimate / Xactcontents
Lakeitha Johnson
Independent Adjuster / Customer Service & Research Specialist
Dallas,TX
Summary
Driven professional with a proven track record in claims investigation and damage assessment. Excelled in teamwork and collaboration, enhancing customer satisfaction through meticulous property inspection and efficient claims resolution. Mastered estimating software and demonstrated exceptional attention to detail, significantly reducing fraudulent claims. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Delivery Driver
C & N Logistics
12.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Moving pallets with pallet jack, organizing and arranging packages for delivery
- Completed on-time deliveries by choosing best and most efficient routes
Inside Desk Adjuster (Fast Path)
Alacrity Solutions (QBE)
03.2023 - 01.2024
- Navigator, Mobile Claims, Symbility, & ClaimsConnect to estimate and track claims
- Dispatching claims to field
- Reviewing and completing claims of other adjusters
- Initiating contact with claimants / contractors
- Reviewing / approving minor supplements ⦁ Coordination alternative living / personal property repair and replacement
- Writing estimates based on outside adjuster documentation/photos
Property Field Adjuster - Proximity / Daily Claims
Renfro (State Farm)
09.2023 - 11.2023
- Improved customer satisfaction by promptly addressing property damage claims and providing accurate assessments.
- Balanced workload effectively while maintaining a high level of accuracy, prioritizing tasks based on urgency and importance for overall business objectives.
- Collaborated with contractors to ensure timely repairs and restoration of properties, minimizing downtime for clients.
- Used Xactimate to compile estimates for personal property and structure damage.
- Maintained claims data in Xactimate / ECS / Jabber systems.
- Scoped and photographed properties for defects and damage.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
Property Field Adjuster - Catastrophe
Renfroe (State Farm)
07.2023 - 08.2023
- Provided support during catastrophic events, working long hours to handle a large influx of claims efficiently and compassionately.
- Improved customer satisfaction by promptly addressing property damage claims and providing accurate assessments.
- Balanced workload effectively while maintaining a high level of accuracy, prioritizing tasks based on urgency and importance for overall business objectives.
- Collaborated with contractors to ensure timely repairs and restoration of properties, minimizing downtime for clients.
- Used Xactimate to compile estimates for personal property and structure damage.
- Maintained claims data in Xactimate / ECS / Jabber systems.
- Scoped and photographed properties for defects and damage.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
Property Field Adjuster - Catastrophe
The Best Claims Solutions (State Farm)
04.2023 - 05.2023
- Provided support during catastrophic events, working long hours to handle a large influx of claims efficiently and compassionately.
- Improved customer satisfaction by promptly addressing property damage claims and providing accurate assessments.
- Balanced workload effectively while maintaining a high level of accuracy, prioritizing tasks based on urgency and importance for overall business objectives.
- Collaborated with contractors to ensure timely repairs and restoration of properties, minimizing downtime for clients.
- Used Xactimate to compile estimates for personal property and structure damage.
- Maintained claims data in Xactimate / ECS / Jabber systems.
- Scoped and photographed properties for defects and damage.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
Property Claims Examiner - Desk
Alacrity Solutions (Liberty Mutual)
12.2022 - 01.2023
- Managed a high volume of claims simultaneously while maintaining accuracy and attention to detail throughout the examination process.
- Collaborated with adjusters, appraisers, and other professionals to ensure thorough evaluation of property damage cases.
- Provided exceptional customer service during claim inquiries, fostering trust between policyholders and insurance providers.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Maintained claims data in Xactimate and Symbility, Mobile Claims and Claims connect
Property Supplement Adjuster
Alacrity Solutions (Liberty Mutual)
08.2022 - 11.2022
- Examined claims forms and other records to determine insurance coverage.
- Developed comprehensive reports outlining investigation findings, settlement recommendations, and supporting evidence for use in both internal reviews and external negotiations.
- Substantiated legitimate claims and denied unjustified claims.
- Maintained claims data in Xactimate, Symbility, Mobile Claims and Claims Connect.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Streamlined workflow for faster claim resolution by coordinating with various internal departments and external agencies.
Inside Auto Claims Adjuster
Alacrity Solutions (State Farm)
01.2022 - 06.2022
- Developed strong relationships with repair facilities to ensure efficient handling of vehicle repairs and damage assessments.
- Reviewed coverage details to accurately assess policyholder eligibility for benefits during the claim process.
- Provided exceptional customer service, addressing policyholder questions and concerns throughout the claim process.
- Issued payouts to claimants.
- Maintained claims data ECS systems.
Property Claims Examiner - Desk
Alacrity Solutions (Liberty Mutual)
09.2021 - 12.2021
- Managed a high volume of claims simultaneously while maintaining accuracy and attention to detail throughout the examination process.
- Collaborated with adjusters, appraisers, and other professionals to ensure thorough evaluation of property damage cases.
- Provided exceptional customer service during claim inquiries, fostering trust between policyholders and insurance providers.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Maintained claims data in Xactimate and Symbility, Mobile Claims and Claims connect
Research and Adjustments Rep II
Bank Of America
09.2013 - 02.2016
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Collected, arranged, and input information into database system.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Researching cases using several systems to work cases(LEAN, BOSS/FAST, Resolve Check, R3)
- Working with different departments to correct errors on customer's accounts
- Send and requesting funds from other banks to correct deposits and checks posting to customer's account incorrectly
Research and Adjustments Rep II
Bank Of America
02.2016 - 05.2021
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Collected, arranged, and input information into database system.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Researching cases using several systems to work cases(LEAN, BOSS/FAST, Resolve Check, R3)
- Working with different departments to correct errors on customer's accounts
- Send and requesting funds from other banks to correct deposits and checks posting to customer's account incorrectly
Education
No Degree - Secondary Education
Texas Woman's University
Denton, TX 05.2001 -
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX 05.2001 -
Skills
Certification
Licensed Property and Casualty Adjuster - NPN 20091852 (TX, LA, OK, KY, WV, MT, MI, GA, WA, AL,FL, MN)
Software
Symbility
Encircle
NextGen
Microsoft Office
Timeline
Delivery Driver
C & N Logistics
12.2023 - Current
Property Field Adjuster - Proximity / Daily Claims
Renfro (State Farm)
09.2023 - 11.2023
Property Field Adjuster - Catastrophe
Renfroe (State Farm)
07.2023 - 08.2023
Property Field Adjuster - Catastrophe
The Best Claims Solutions (State Farm)
04.2023 - 05.2023
Inside Desk Adjuster (Fast Path)
Alacrity Solutions (QBE)
03.2023 - 01.2024
Property Claims Examiner - Desk
Alacrity Solutions (Liberty Mutual)
12.2022 - 01.2023
Property Supplement Adjuster
Alacrity Solutions (Liberty Mutual)
08.2022 - 11.2022
Inside Auto Claims Adjuster
Alacrity Solutions (State Farm)
01.2022 - 06.2022
Property Claims Examiner - Desk
Alacrity Solutions (Liberty Mutual)
09.2021 - 12.2021
Licensed Property and Casualty Adjuster - NPN 20091852 (TX, LA, OK, KY, WV, MT, MI, GA, WA, AL,FL, MN)
09-2021
Fundamentals of Adjuster Training
09-2021
Estimatics, Policy, Auto, and Fire Certified, [State Farm]
09-2021
Research and Adjustments Rep II
Bank Of America
02.2016 - 05.2021
Research and Adjustments Rep II
Bank Of America
09.2013 - 02.2016
No Degree - Secondary Education
Texas Woman's University
05.2001 -
High School Diploma -
South Grand Prairie High School
05.2001 -