Lakeitha Norfleet
Summary
Proven leader in customer service and fraud prevention, with a history of enhancing customer satisfaction and reducing risk at Total Systems Services. Skilled in data analysis and active listening, I have significantly improved service quality and operational efficiency. My approach has consistently fostered positive customer relations and team collaboration, driving notable achievements in challenging environments.
Overview
27
27
years of professional experience
Work History
Rural Mail Carrier Associate
United States Postal Service, USPS
09.2023 - Current
- Assisted new hires in acclimating to job responsibilities, providing guidance and support to ensure seamless onboarding processes.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Signed and received mail with signature requirements upon delivery and loading.
- Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
- Collaborated closely with other Rural Mail Carrier Associates, contributing to a supportive work environment focused on teamwork and communication.
- Increased customer trust by maintaining confidentiality of all delivered mail items, safeguarding sensitive information.
- Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
Retail Banker
Woodforest Bank
06.2023 - 09.2023
- Boosted referral rates by actively promoting bank products during routine interactions with customers.
- Provided ongoing support for online banking platforms as necessary, guiding customers through setup processes or troubleshooting issues to ensure seamless digital transactions.
- Assisted in the implementation of new marketing strategies, leading to increased foot traffic and account openings.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
Member Service Representative
Broad-Path Healthcare
12.2021 - 06.2023
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Assisting customers in a high volume call center.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Fraud Analyst
Total Systems Services, TSYS
06.2019 - 02.2020
- Evaluated customer data to identify and prevent fraudulent activities.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Sales Associate
AAFES Exchange
10.2017 - 06.2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
2nd Assistant Manager
Citi Trends
12.2016 - 10.2017
- Streamlined store operations by creating efficient staff schedules, reducing labor costs without compromising service quality.
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
Front Desk Clerk
Super 8 Motel
10.2006 - 01.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Store Manager
Blockbuster Video
10.1997 - 05.2006
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
GED -
Chattahoochee Valley Community College
Phenix City, ALSkills
- Safe Driving
- Package handling
- Defensive Driving
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Customer Relations
- Written and oral communication
- Patience Maintenance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceWork from home optionHealthcare benefitsCareer advancementPaid time offPaid sick leave401k matchFlexible work hoursCompany CultureTimeline
Rural Mail Carrier Associate
United States Postal Service, USPS
09.2023 - Current
Retail Banker
Woodforest Bank
06.2023 - 09.2023
Member Service Representative
Broad-Path Healthcare
12.2021 - 06.2023
Fraud Analyst
Total Systems Services, TSYS
06.2019 - 02.2020
Sales Associate
AAFES Exchange
10.2017 - 06.2019
2nd Assistant Manager
Citi Trends
12.2016 - 10.2017
Front Desk Clerk
Super 8 Motel
10.2006 - 01.2014
Store Manager
Blockbuster Video
10.1997 - 05.2006
GED -
Chattahoochee Valley Community College
Similar Profiles
Sanchavious BinnSanchavious Binn
Rural Mail Carrier Associate at United States Postal Service, USPSRural Mail Carrier Associate at United States Postal Service, USPS
Sharaveon DorseSharaveon Dorse
Rural Mail Carrier Associate at United States Postal Service, USPSRural Mail Carrier Associate at United States Postal Service, USPS
Jalen HorneJalen Horne
City Mail Carrier at United States Postal Service, USPSCity Mail Carrier at United States Postal Service, USPS
Richard L Miller JrRichard L Miller Jr
Training Instructor at United States Postal Service, USPSTraining Instructor at United States Postal Service, USPS
Sharrell BrownSharrell Brown
Rural Mail Carrier Associate, City Carrier Assist. at United States Postal Service, USPSRural Mail Carrier Associate, City Carrier Assist. at United States Postal Service, USPS