LAKEITHA L. Beall
Houston,Texas
Summary
Retail Professional with over 10 years of proven experience delivering quality customer service seeks a responsible position in the Banking or related area. Strengths include cash handling, cross selling, and problem resolution. Diligent Security professional with 12 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level security position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
21
21
years of professional experience
Work History
Security Officer
Halliburton Oil And Gas
02.2015 - Current
- Customer Service By Phone Or In Person To Provide Information
- Check To Ensure Proper Badging While On Site
- Transmitting Proper Radio Codes When Needed
- Attention To Detail While Securing Perimeter
- Operate Monitor, Fax, Forward Calls, Screen Calls
- Level 2 Security License
- Maintain shift activity
- Monitor facility for suspicious activity
- Provide mobile patrol as directed
- Monitor maintenance alarms and make appropriate notifications.
Beauty Advisor Manager
Victoria’s Secret
11.2012 - 12.2018
- Confer with customers by telephone or in person to provide information about products or services
- Take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Operate telephone switchboard to answer, screen, or forward calls, providing information, scheduling
- Greet persons entering establishment, determine nature and purpose of visit, and escort
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Hear and resolve complaints from customers or the public
- Customer service cross selling, meeting quotas at the end of each month
- Sales goals every week, balance register
- Maintain great customer service also cash drops.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Recommended specific hair and beauty products to meet individual customer needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Followed up with customers to increase satisfaction with purchases and services.
- Trained new staff in product knowledge and customer service protocols.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped, boxed and weighed bakery department products.
Certified Photo Specialist/Cash office
Wal-Mart
03.2003 - 10.2008
- Proofed documents; cash checks and pay out money after verifying that signatures were correct
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities
- Compile information about new accounts, enter account information into computer
- Perform teller duties as required
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Prepare invoices, shipping documents, and contracts
- Receive and respond to customer complaints.
Security Officer
Memorial Hermann
02.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Education
Sterile Processing Technology
Penn Foster
Business -
Houston Community College
Houston, Texas05.2015
Skills
- Stationary Surveillance
- Crime Prevention
- Document Management
- Emergency Management
- Personnel Screening
- Visitor Tracking
- CCTV Surveillance
- Emergency Response
- Metal Detector Operation
- Access Control
- Threat Management
- Complex Problem-Solving
- Superior Customer Service
- Conflict Resolution Techniques
- Report Writing
- Dispatch
- Relationship Building and Management
- General Security
- Security Guard License
- Security Screenings
- Conflict De-Escalation
- Interior and Exterior Patrol
- Safety and Security
- Shift Work
- De-Escalation Techniques
- Perimeter Patrol
- Medical Emergency Response
- Property Patrol
- Foot and Vehicle Patrol
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Security Officer
Memorial Hermann
02.2023 - Current
Security Officer
Halliburton Oil And Gas
02.2015 - Current
Beauty Advisor Manager
Victoria’s Secret
11.2012 - 12.2018
Certified Photo Specialist/Cash office
Wal-Mart
03.2003 - 10.2008
Sterile Processing Technology
Penn Foster
Business -
Houston Community College
Similar Profiles
Brianna JacksonBrianna Jackson
Perforating Specialist (Wireline Engineer) at Halliburton Oil and GasPerforating Specialist (Wireline Engineer) at Halliburton Oil and Gas
ALEX ARUGAY POSILLOALEX ARUGAY POSILLO
Blow molding and Injection line mechanic at MRS Oil and Gas. Limited Oil / GasBlow molding and Injection line mechanic at MRS Oil and Gas. Limited Oil / Gas
Elwathig Omer AlfarougElwathig Omer Alfaroug
Warehouse Supervisor at Petro Energy Oil & Gas Company, Sudan - Khartoum, Oil & GasWarehouse Supervisor at Petro Energy Oil & Gas Company, Sudan - Khartoum, Oil & Gas
Emily MexquiticEmily Mexquitic
Patient Care Technician III at Memorial Hermann SouthwestPatient Care Technician III at Memorial Hermann Southwest
Irving EspinoIrving Espino
Will Trucker/ Wrap Operator at Packaging Corporation of AmericaWill Trucker/ Wrap Operator at Packaging Corporation of America