Summary
Overview
Work History
Education
Skills
Timeline
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Lakeithia Law

Orlando,FL

Summary

Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.

Overview

8
8
years of professional experience

Work History

Crew Member

McDonald's
Orlando, FL
08.2024 - Current
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Informed customers about daily specials in an engaging manner.

Front End Associate

Walmart
Orlando, FL
05.2024 - 07.2024
  • Greeted customers warmly upon arrival and identified their needs.
  • Provided product knowledge to customers as needed.
  • Assisted in organizing merchandise displays on the sales floor.
  • Processed customer transactions and provided excellent customer service.
  • Stocked shelves with new inventory according to established guidelines.
  • Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
  • Verified accuracy of pricing signs throughout store.
  • Re-stocked check-out line and end-cap displays with new merchandise.
  • Packaged, transported and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.
  • Processed and completed cash or credit transactions accurately.
  • Operated register for cash, check and credit card transactions, maintaining [Number]% accuracy.

Nutrition Services Attendant

AdventHealth
Orlando, FL
08.2021 - 04.2022
  • Prepared and served meals for patients according to dietary requirements.
  • Organized food items in kitchen storage areas and rotated stock as necessary.
  • Set up serving area with trays, dishes, utensils, condiments prior to meal service.
  • Checked temperature of cooked foods to ensure they were safe for consumption.
  • Stocked supplies such as paper goods and other necessary items in the cafeteria area.
  • Replenished beverages throughout the day as needed.
  • Delivered meals to patients' rooms when requested by nursing staff.
  • Disposed of waste materials properly according to health regulations.
  • Reviewed patient food allergies, calculated diet and restricted food choices from menu.
  • Delivered food to Number patients and asked if meal met dietary needs.
  • Calculated calories, sugar, sodium and other nutrition information to monitor and maintain patients' intake.
  • Notified registered dietician of individuals identified as high-risk.

Healthcare Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
Orlando, FL
10.2018 - 09.2020
  • Scheduled appointments for patients using the electronic health records system.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Assisted in checking patient's insurance eligibility prior to their appointment.
  • Collected payments from patients and entered them into the billing system accurately.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
  • Ensured that proper follow up was completed after each interaction with a customer.
  • Updated patient files in accordance with company policy and procedure guidelines.

Customer Service Representative

Convergys
Orlando, FL
06.2016 - 10.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Edgewater High School
Orlando, FL
07-2011

Skills

  • Food Preparation
  • Customer Service
  • Drive-Thru Operations
  • Cash Handling
  • Clear Communication
  • Verbal and written communication
  • Taking Orders
  • Cleaning and Sanitizing
  • Health Code Compliance
  • Teamwork and Collaboration
  • Customer Engagement
  • Problem-Solving
  • Data Entry
  • Appointment Scheduling
  • Call Center Customer Service

Timeline

Crew Member

McDonald's
08.2024 - Current

Front End Associate

Walmart
05.2024 - 07.2024

Nutrition Services Attendant

AdventHealth
08.2021 - 04.2022

Healthcare Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
10.2018 - 09.2020

Customer Service Representative

Convergys
06.2016 - 10.2018

High School Diploma -

Edgewater High School

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Lakeithia Law