Lakeithia Searles
Grovetown,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Personable [Job Title] offering [Number] years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Allorica
Grovetown, GA
02.2021 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
Sr. Customer Service Representative
Auto Money Title Loans
Augusta, IL
06.2019 - 01.2021
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed customer orders for new and established customers.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Engaged clients in person and over phone to answer questions and address complaints.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
- Coached new team members on service techniques and provided scoring through quality assurance program.
Daycare Assistant
Learning Laughter And Love
Grovetown, GA
05.2012 - 05.2019
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Met with parents about daily activities, positive developments and issues.
- Offered tutoring and mentoring to school-aged children in need of additional support.
Education
High School Diploma -
Lincoln County High School
Lincolnton, GA09.2008
Skills
- Efficient and Detail-Oriented
- Order and Refund Processing
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Responding to Difficult Customers
- Understanding Customer Needs
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
Timeline
Customer Service Representative
Allorica
02.2021 - Current
Sr. Customer Service Representative
Auto Money Title Loans
06.2019 - 01.2021
Daycare Assistant
Learning Laughter And Love
05.2012 - 05.2019
High School Diploma -
Lincoln County High School