Summary
Overview
Work History
Education
Skills
Expertise
Timeline
Generic

Lakeithia A. Clark

Rosharon,TX

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Maintain excellent problem resolution abilities and a high level of confidence. Equally performing daily office tasks.

Overview

23
23
years of professional experience

Work History

Senior Patient Access Representative

UT Physicians
02.2023 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Clinical Nutrition Assistant

Methodist Medical Center
03.2012 - 02.2023
  • Maintained food and sanitation standards to prevent food-borne illness and promote health.
  • Provided support to individuals with special dietary need to meet unique nutritional requirements.
  • Collaborated with healthcare professionals to provide optimal nutritional care for patients.
  • Assists average of 50+ patients with menu selection via room service and provided appropriate diet recommendations.

Pharmacy Technician

Excel Pharmacy Company
06.2010 - 02.2013


  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling 60+ prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Administrative Assistant

Focus Case Management
03.2001 - 12.2009
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.


Education

Certificate - Pharmacy Technology

Sanford-Brown College - Houston
Houston, TX
2010

Skills

  • Problem-Solving
  • Team Collaboration
  • Team Leadership
  • Medical Terminology
  • Detail Oriented
  • Interpersonal Skills
  • Customer Service
  • Information Collection

Expertise

Microsoft Office System               SAP Accounting

Calendar Management                Share Point Site

Travel Logistics                             Adobe System

EPIC Management                       Oracle System

Timeline

Senior Patient Access Representative

UT Physicians
02.2023 - Current

Clinical Nutrition Assistant

Methodist Medical Center
03.2012 - 02.2023

Pharmacy Technician

Excel Pharmacy Company
06.2010 - 02.2013

Administrative Assistant

Focus Case Management
03.2001 - 12.2009

Certificate - Pharmacy Technology

Sanford-Brown College - Houston

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Lakeithia A. Clark