Summary
Overview
Work History
Education
Skills
Timeline
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LaKelia Griffin

Greenville,SC

Summary

Dynamic Assistant General Manager at Carrols LLC with a proven track record in staff management and operations oversight. Enhanced customer satisfaction and drove sales growth through effective team leadership and innovative marketing strategies. Skilled in inventory control and financial management, consistently optimizing profitability while fostering a high-performance work environment.

Overview

22
22
years of professional experience

Work History

Assistant General Manager

Carrols LLC
02.2018 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.

Shift Manager

Carrol’s Corporation
11.2011 - 03.2018
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Scheduled staff to establish adequate coverage during peak business hours.

Crew Member

Burger King
08.2003 - 03.2011
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.

Education

High School Diploma -

Southside Highschool
Greenville ,SC
06.2004

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Team leadership expertise
  • Food safety and sanitation
  • Operations oversight
  • Process improvements
  • Sales forecasting
  • Workflow coordination
  • Training and development skill
  • Team leadership strength
  • Customer service
  • Effective leader
  • Customer service management
  • Scheduling
  • Payroll administration and timekeeping

Timeline

Assistant General Manager

Carrols LLC
02.2018 - Current

Shift Manager

Carrol’s Corporation
11.2011 - 03.2018

Crew Member

Burger King
08.2003 - 03.2011

High School Diploma -

Southside Highschool

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LaKelia Griffin