Lakelsha D Reid
Weston,Fl
Summary
Dynamic professional with extensive experience in utility billing, banking, business development, and administration, demonstrating a consistent ability to drive results. Expertise in fostering strong relationships and collaborating effectively across all organizational levels ensures strategic goals are met and exceeded. A proactive approach has secured numerous accounts and expanded the client base, showcasing a commitment to growth and excellence. Recognized as a strong team player with exceptional interpersonal, analytical, and organizational skills, thriving in competitive environments where leadership is essential for success.
Overview
20
20
years of professional experience
Work History
Billing Officer
B.V.I Electricity Corporation
08.2017 - Current
- Perform the billing function of the Corporation based on the Billing procedure manual.
- Set up new installation accounts.
- Finalize customer service order from based on customer’s request.
- Update the system with any meter changes.
- Ensure that all journals are archived into the general Ledger.
- Prepare fault reports for dispatch to the Transmission and distribution department.
- Assist with customer queries as required.
Customer Service Representative
B.V.I Electricity Corporation
08.2015 - 01.2017
- Ensure that the Corporation’s customers are served in a prompt, courteous and professional manner at all times.
- Perform customer transactions based on procedure manual.
- Prepare customer service order from based on customer’s request.
- Prepare transfer or refund of deposit adjustment forms for review by the Customer Service Supervisor.
- Prepare adjustment for credit transfer balances from for review by the Customer Service Supervisor.
- Prepare disconnection and reconnection requests.
- Filing
Office Assistant
The Cruise Club B.V.I Limited
04.2014 - 08.2015
- Answer all incoming company calls and assist potential and existing clients accordingly.
- Make necessary reserving for clients and bills them accordingly.
- Prepare pay role on a monthly basis.
- Maintain inventory of groceries for vessels.
- Pay all the company overhead expenses manage revenue and make necessary deposits.
Nursing Aid
Regal Heights Rehabilitation & Health Care
12.2012 - 07.2013
- Greeted all incoming patients.
- Assisted with the feeding of patients.
- Assisted with taking patients to the restroom.
- Took vital signs.
- Took patients to doctors appointment and dialysis.
- Answered incoming calls.
- Maintain inventory of medical supplies.
Cashier
Whole Food Market
02.2012 - 12.2012
- Operated the cash register, computers, payment equipment and scanners in the store, as well as itemize and total the purchase made by customers;
- Assisted the store with receiving, ordering and stocking grocery products, as well as maintaining the overall cleanliness of the store; and
- Prepared the cash and checks for deposit in the bank and also ensuring that the amount of money in the cash register is equal to the number of sales done in a day.
Receptionist
CIBC First Caribbean Bank
06.2011 - 09.2011
- Maintain the general filling system and file all correspondence;
- Assisted in the planning and preparation of meetings, conferences and conference telephone calls;
- Maintain an adequate inventory of office supplies;
- Responded to the inquiries;
- Provide word-processing and secretarial support; and
- Taking minutes at meeting.
Proof Operator
CIBC First Caribbean Bank
04.2008 - 12.2010
- Processed banking transaction captured remotely through branch capture;
- Completed data entry, reject correction, and balancing functions to prepare transactions for processing through core banking system;
- Prepared image exchange cash letters ;and
- Supported computer operations as available and necessary.
Bank Teller
Banco Popular De Puerto Rico - British Virgin Islands Branch
11.2006 - 03.2008
- Balanced currency, coin, and checks in cash drawers at the end of shifts, and calculated daily transitions using computer, calculators, or adding machines;
- Cash checks and paid out money after verify that the signatures are correct, that written and numerical amounts agree, and that account have sufficient fund;
- Received check and cash for deposit, verify amounts, and check accuracy of deposit slips;
- Examined checks for endorsement and to verify other information such as dates, bank names, identification of the person receiving payments and the legality of the documents;
- Entered customers transactions into computers in order to record transactions and issue computer generated receipts; and
- Counted currency, coins and checks received, by hand or using currency counting machine, in other to prepare them for deposit.
Receptionist
Government of the Virgin Island-Public work Department
06.2005 - 07.2005
- Received, directed and relayed telephone message and fax messages;
- Directed the general public to the appropriate staff member;
- Picked up and delivered the mail;
- Opened and date stamped all general correspondence.
Education
High School Diploma -
Elmore Stout High School
British Virgin Islands06-2006
Skills
- Proficient all documents, record maintenance and paperwork to ensure accuracy and patient confidentiality and respect
- Computer skilled, managing heavy daily patient volume including telephone triage, appointment scheduling, and patient referral:
- Team player oriented; and
- Good interpersonal skills;
Languages
English
Native or Bilingual
CERTIFICATIONS
- Supervisory Management 1
- The University of the West Indies
- British Virgin Islands
Timeline
Billing Officer
B.V.I Electricity Corporation
08.2017 - Current
Customer Service Representative
B.V.I Electricity Corporation
08.2015 - 01.2017
Office Assistant
The Cruise Club B.V.I Limited
04.2014 - 08.2015
Nursing Aid
Regal Heights Rehabilitation & Health Care
12.2012 - 07.2013
Cashier
Whole Food Market
02.2012 - 12.2012
Receptionist
CIBC First Caribbean Bank
06.2011 - 09.2011
Proof Operator
CIBC First Caribbean Bank
04.2008 - 12.2010
Bank Teller
Banco Popular De Puerto Rico - British Virgin Islands Branch
11.2006 - 03.2008
Receptionist
Government of the Virgin Island-Public work Department
06.2005 - 07.2005
High School Diploma -
Elmore Stout High School
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