La'Kemma Fisher
Ogden,Utah
Summary
Fantastic critical thinker connects seemingly separate details and keep up-to-date on Safety regulations. Proficient in critical thinking and solutions-oriented problem-solving. Adaptable Manager offers 6 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Store Manager
Claires Stores Inc
Ogden, Utah
06.2023 - 12.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Planned special promotions or discounts based on market trends.
- Provided feedback on marketing campaigns to improve effectiveness.
Safety & Driver Coordinator
DHL Supply Chain
Ogden, UT
05.2022 - 06.2023
- Organized teams and resources to optimize timely deliverables.
- Enhanced performance through collaboration with diverse teams.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
- Conducted safety briefings at beginning and end of shifts to inform crews of daily task safety hazards.
Customer Service Associate Cashier
WinCo Foods
Ogden, Utah
05.2021 - 05.2022
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Followed policies and procedures to meet or exceed established performance requirements.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Promoted brand and marketing campaigns to create interest with customer.
- Recommended and initiated product offerings to meet customer changing needs.
Healthcare Customer Service Representative
Connexion Point
Roy, UT
08.2019 - 04.2022
- Participated in weekly training sessions to improve product knowledge and enhance company growth.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Conducted fact-finding assessments to create sales presentations for client engagement.
- Assisted members to enhance current plans with supplemental benefits to boost sales.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
Medical Specialist
Bull Oak Clinics
Ogden, UT
08.2023 - Current
- Developed and implemented detailed plans for introducing new products to physicians and other healthcare providers.
- Organized sales presentations, seminars, and workshops for medical professionals in order to promote product awareness.
- Performed regular visits to doctors' offices and hospitals to discuss products with health care professionals.
- Maintained records of sales activities such as appointments made, calls placed, samples distributed.
District Manager
Standard Examiner Newspaper
Ogden, Utah
09.2019 - 04.2020
- Mentored team members by demonstrating best practices for sales and customer service.
- Drove district growth through program quality, sales initiatives and customer service.
- Cultivated positive rapport with associates and team leadership.
- Resolved customer complaints regarding sales and service.
- Directed and coordinated products, services and sales activities.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Created training modules and documentation to train staff.
Education
Business Management
Penn Foster Career School
Scranton, PA02.2012
Paramedic - EMT-Paramedic
Daniel Freeman Medical School
Los Angeles, CA05.2007
Skills
- Safety Documentation and Materials
- Fire and Safety Guidance
- Safety Training
- Safety Compliance
Timeline
Medical Specialist
Bull Oak Clinics
08.2023 - Current
Store Manager
Claires Stores Inc
06.2023 - 12.2024
Safety & Driver Coordinator
DHL Supply Chain
05.2022 - 06.2023
Customer Service Associate Cashier
WinCo Foods
05.2021 - 05.2022
District Manager
Standard Examiner Newspaper
09.2019 - 04.2020
Healthcare Customer Service Representative
Connexion Point
08.2019 - 04.2022
Business Management
Penn Foster Career School
Paramedic - EMT-Paramedic
Daniel Freeman Medical School