Monica Martinez
Summary
I am a driven out-of-the-box thinker committed to delivering innovation and the best support to my clients and company. My strengths include financial reporting, and risk identification. My peers and managers know me as a self-starter with excellent communication skills and a team player who can work with people from diverse backgrounds. Guest-oriented Reservation Agent with advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills in company system EZR and Navigator.
Overview
9
9
years of professional experience
Work History
Reservation Agent
United Airlines
Chicago, IL
01.2024 - Current
- Entered information in Navigator, EZR system to maintain updated details related to customer ticket orders, reservations and payment method.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
Senior Commissions Real Estate Analyst
Coldwell Banker
Northbrook, IL
11.2017 - Current
- Oversaw the successful completion of over $2.5 billion worth of closings and leases throughout Chicago, Indiana, and Wisconsin.
- Recognized for outstanding performance as Top Closer in the Chicago Metropolitan area, consistently achieving high satisfaction ratings
- Developed and implemented multiple best practices procedural improvements to optimize workplace efficiency
- Provided remote training to newly hired employees across diverse locations, ensuring effective onboarding.
- Reviewed legal documents such as leases, mortgages, title deeds, survey plans and zoning regulations prior to closing a transaction.
Medical Supply Clerk
DLH Solutions, Inc.
Hines, IL
08.2015 - 09.2017
- Prepared and printed scripts for client orders, ensuring accuracy and efficiency in meeting customer needs.
- Performed regular inspections of medical supplies for expiration dates, damage or contamination.
Lockbox Processor
PNC Bank
Itasca, IL
12.2014 - 07.2015
- Processed and reconciled payments received by lockbox.
- Created spreadsheets to track customer information and payments.
- Monitored accounts for potential fraud or suspicious activity.
- Conducted audits of existing processes and procedures.
- Identified and corrected discrepancies in the processing system.
Education
High school diploma -
Thomas Kelly High School
01.2004
Languages
Spanish - Fluent
Languages
Spanish
Professional
Timeline
Reservation Agent
United Airlines
01.2024 - Current
Senior Commissions Real Estate Analyst
Coldwell Banker
11.2017 - Current
Medical Supply Clerk
DLH Solutions, Inc.
08.2015 - 09.2017
Lockbox Processor
PNC Bank
12.2014 - 07.2015
High school diploma -
Thomas Kelly High School