Tyrone Wilson
Williamsburg,VA
Summary
Hands-on assistant banquet manager overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences Knowledgeable Banquet Set Up Supervisor with 15 years of experience in food and beverage service and set up configurations. Strong verbal and written communication skills to properly assign and execute tasks. Regularly and continuously lifts 50 pounds to move furniture and push and pull carts and equipment. Supervises and mentors banquet setters while working alongside for maximum productivity.
Overview
16
16
years of professional experience
Work History
Assistant Banquet Manager
Colonial Williamsburg Lodge
03.2022 - Current
- Liaised with catering department about event changes and implemented requested adjustments.
- Enhanced guest satisfaction by efficiently coordinating banquet events and ensuring timely service.
- Maintained effective supply levels by monitoring and reordering supplies
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Collaborated with sales team to create customized event proposals, resulting in increased bookings.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Directed and managed banquet functions for 350 +-person event.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
Banquet Setup Supervisor
Doubletree By Hilton
10.2010 - 04.2021
- Continuously sought opportunities for improvement in setup processes, contributing to the overall growth and success of the department.
- Preserved high standards of cleanliness across all areas utilized during banquets, promoting a positive image of the venue at all times
- Streamlined setup processes for improved team productivity and timely room readiness.
- Trained new hires in setup process& protocols to boost knowledge and performance.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Directed and managed banquet functions for [Number]-person event.
- Collaborated with event coordinators to ensure smooth execution of events and guest satisfaction.
- Improved client relationships through professional interactions while overseeing banquet room preparations and adjustments as needed.
- Optimized workflow among team members by assigning tasks based on individual strengths, resulting in increased productivity levels throughout the department.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced customer satisfaction by efficiently setting up and breaking down banquet rooms according to event specifications.
- Enhanced communication between departments, facilitating collaboration for seamless event execution.
Banquet Setup (houseman)
Williamsburg Marriott
05.2008 - 10.2010
- Facilitated seamless room transitions between events by quickly resetting furniture arrangements according to new event layouts.
- Resolved problems, improved operations and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Arts - Liberal Arts And General Studies
Russell Sage College
Albany, NY04.1990
GED -
Harriman Institute
Albany, NY04.1987
Skills
- Work Planning and Prioritization
- Customer Retention
- Critical Thinking
- Corporate event management
- Recruitment
- Strategic Planning
- Coaching and Mentoring
- Training and Onboarding
- Event Coordination
- Employee Performance Evaluations
- Scheduling
- Team Leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50 + staff members.
Timeline
Assistant Banquet Manager
Colonial Williamsburg Lodge
03.2022 - Current
Banquet Setup Supervisor
Doubletree By Hilton
10.2010 - 04.2021
Banquet Setup (houseman)
Williamsburg Marriott
05.2008 - 10.2010
Associate of Arts - Liberal Arts And General Studies
Russell Sage College
GED -
Harriman Institute
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