Hi, I’m
Laken Barton
Alexandria,LA
It is never too late to be what you might have been.
George Eliot
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate multiple systems. Effective at operating with regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
3
years of professional experience
Work History
Sedgwick CMSAlexandria, Virtual
Service Center Representative
07.2022 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Managed over 40 customer calls per day.
ConcentrixAlexandria, Virtual
Advisor II
01.2022 - 07.2022
Job overview
- Anticipated responses and prepared clear and articulate answers.
- Produced detailed reports outlining key issues and proposed solutions.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
- Planned, developed and implemented strategies to convey information with key decision makers.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Managed over 40 customer calls per day.
Department Of Family And Children ServicesAlexandria, LA
Child Protective Services Investigator
10.2019 - 03.2020
Job overview
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Interviewed individuals and families to assess needs and provide informational resources.
- Managed over 5 case loads every shift.
Rapides Regional Medical CenterAlexandria, LA
Certified Pharmacy Technician
03.2019 - 10.2019
Job overview
- Answered incoming phone calls and addressed questions from healthcare providers.
- Solved patient problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors via telephone.
- Counted, measured, and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
CVS PharmacyBaton Rouge, LA
Certified Pharmacy Technician
09.2018 - 01.2019
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Rapides Regional Medical CenterAlexandria, LA
Certified Pharmacy Technician
08.2018 - 12.2018
Job overview
- Answered incoming phone calls and addressed questions from healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Education
Louisiana State University At AlexandriaAlexandria, LA
Bachelor of Science from Criminal Justice
05.2019
Skills
- Upbeat and Positive Personality
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Interpretation and Translation Services
- Data Entry and Maintenance
- Legal Documentation
- Disability Support
- Organization and Prioritization
- Critical Thinking
- Active Listening
- Effective Leadership
- Negotiation and Conflict Resolution
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Center Representative
Sedgwick CMS
07.2022 - Current
Advisor II
Concentrix
01.2022 - 07.2022
Child Protective Services Investigator
Department Of Family And Children Services
10.2019 - 03.2020
Certified Pharmacy Technician
Rapides Regional Medical Center
03.2019 - 10.2019
Certified Pharmacy Technician
CVS Pharmacy
09.2018 - 01.2019
Certified Pharmacy Technician
Rapides Regional Medical Center
08.2018 - 12.2018
Louisiana State University At Alexandria
Bachelor of Science from Criminal Justice
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