Laken Bell

• Answered customers' questions regarding products, prices, and availability.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Managed friendly and professional customer interactions.
• Set up new accounts, established customer credit and set up payment methods.
• Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
• Prepared and submitted reports to keep management informed of sales activities and progress.
• Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
• Developed and implemented sales strategies to increase customer loyalty and retention.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Quoted prices, credit terms and other bid specifications.
• Attended monthly sales meetings and quarterly sales trainings.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Trained new employees on customer service, money handling and organizing strategies.

Quote PCB's from drawings or information supplied.

• Follow up on daily quotes.
• Book and maintain orders.
• Maintain accurate order entry.
• Generate and accurately interpret reports.
• Resolve issues concerning manufacturability of products.
• Coordinate with manufacturing to resolve on-time delivery.
• PCB Assembly sales plan making and implementation. ...
• Prospective client exploration and development. ...
• Quotation support and in-time follow-up. ...
• Customer-centered service.

• In compliance with SOPs, performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect.
• In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor.
• May educate new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
• Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Required to perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues.
• Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service.
• Monitors donor flow on the donor floor to assure continuous turnover. Alerts Group Leader of Supervisor of donor flow issues.
• Collects arm samples or whole blood samples from donors for testing.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform other job-related duties as assigned.

• Processing cord blood for stem cell research, tracking incoming stem cell kits cryogenic freezing and storage, and assembling bagging system as well as welding together tubing for cryogenic freezing.
• Efficiently organized and maintained equipment to keep laboratory productive and safe.
• Handled chemicals such as nitric acid, sulfuric acid and hydrofluoric acid using strict safety protocols.
• Restocked laboratory work stations and sterilized surfaces to maintain readiness for any project requirement.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.

• Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.
• Assisted patients with multiple chronic diagnoses, including COPD and asthma.
• Developed patient care plans, including assessments, evaluations, and nursing diagnoses .
• Cleaned and sterilized instruments and disposed of contaminated supplies.
• Obtained client medical history, medication information, symptoms, and allergies.
• Called and faxed pharmacies to submit prescriptions and refills.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Instructed patients and family members on proper discharge care.
• Maintained patient privacy and confidential patient information.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

• Cleaned and sterilized instruments and disposed of contaminated supplies.
• Maintained documentation on tests performed in lab.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Prepared samples for shipping and disposed of bodily fluids in proper containers.
• Obtained samples for testing following standard protocols.
• Implemented lab procedures to prevent errors and protect staff.
• Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
• Maintained safe, tidy and organized laboratory environment for accurate test results.
• Oversaw items in inventory and reordered before supplies diminished.
• Performed pregnancy tests and sent specimens for laboratory testing.
• Performed lab tests and communicated results. Tested patients' blood glucose levels.
• Provided on-call care at all times of day and night.
• Measured urine specimens and delivered them to the laboratory. Prepared specimens for analysis and established proper chronological priorities in testing.
• Performed blood collection on 50 to 150 patients a night. Microbiology trained in gram stains, plating cultures for C-Diff, MRSA, positive blood cultures, Cocci, and sputum.

• Assisted patients with multiple chronic diagnoses including COPD and asthma.
• Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
• Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
• Evaluated patient care needs, prioritized treatment and maintained patient flow.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
• Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Delivered high-quality care to 25-30 patients in hospital facility.
• Utilized strong assessment skills to determine necessary patient care.
• Worked as part of team to ensure proper care of body mechanics and safety of patient.
• Cleaned and sterilized instruments and disposed of contaminated supplies.
• Interviewed patients to obtain medical information and measure their vital signs, weight and height.
• Tested glucose and administered injections. Skillfully performed suture removals for patients of all ages.
• Maintained patient charts and confidential files.
• Assessed patients in active withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
• Recorded patients' medical history, vital statistics and test results in medical records.
• Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit.
• Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
• Assisted patients with healing and recovery after surgery. Evaluated patients presenting with asthma, appendicitis and hernia.
• Treated patients with strokes, head traumas, comas and intracranial hematomas.
• Helped physicians examine and treat patients by assisting with instruments, injections and suture removal .
• Provided treatment within scope of practice as defined by state law.
• Performed pregnancy tests and sent specimens for laboratory testing.
• Escorted patients to examination rooms and prepared them for physician exams.
• Ensured proper care for victims of domestic violence who presented to urgent care clinic.
• Increased unit productivity for a 29-bed surgical unit.
• Performed lab tests and communicated results.
• Monitored patients with acute conditions.
• Tested patients' blood glucose levels.
• Provided on-call care at all times of day and night.
• Measured urine specimens and delivered them to the laboratory. Worked as part of team to execute proper care of body mechanics and safety of patient.
• Provided caring companionship to elderly and developmentally disabled patients.
• Prepared specimens for analysis and established proper chronological priorities in testing.
• Performed blood and specimen collection.
• Maintained clean and safe environment to promote patient safety and comfort.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

• Reviewing and authorizing medications for Medical offices, Pharmacies, hospitals, and patients.
• Adhering and following strict state and government laws with Medicaid and Medicare.
• Keeping up to date on new education and educating new agents. Responsible for creating a new process involving excel to be assist and provide quicker approvals.
• Reviewed benefits coverage and policy limitations.
• Handled and efficiently cleared more than 50 cases each Day.
• Verified by telephone or internet eligibility and benefits for third-party payer insurance from information provided on patient registration form.
• Researched missing or inaccurate information to establish insurance eligibility and patient liabilities.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Trained new personnel regarding company operations, policies and services.
• Sought ways to improve processes and services provided.

• Assisted with resuscitation, CPR, and emergency airway procedures.
• Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
• Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
• Quickly responded to codes and cardiac monitor alarms.
• Developed patient care plans, including assessments, evaluations, and nursing diagnoses.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Followed directions of licensed nurses to administer medications and treatments.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.
• Made appropriate interventions by reading and interpreting fetal heart monitors .
• Assisted physicians in focus studies on subject of prenatal care. Delegated staff nurse duties.
• Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
• Participated in unit based Quality Assurance Program. Ensured efficacy of treatments through monitoring of treatment regimens.
• Provided treatment within scope of practice as defined by state law.
• Frequently commended for maintaining the safety, respect and dignity of residents.
• Coordinated with doctors and registered nurses to develop care plans for patients.
• Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.
• Cleaned and sterilized instruments and disposed of contaminated supplies.
• Organized, updated and maintained over 50 patient charts.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Documented patient information and care activities in electronic health record.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Facilitated personal hygiene management, feeding and ambulation.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Upheld infection control and prevention policies across different patient-facing areas.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Continuously monitored patients and reported changes to head nurses and physicians.
• Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
• Maintained clean and sanitary environment in emergency department to meet hygiene measures.
• Measured and fit crutches and canes, instructing patients on proper use of support devices.
• Carried out phlebotomy procedures and watched for adverse reactions.
• Recorded patients' medical history, vital statistics and test results in medical records.
• Escorted patients to examination rooms and prepared them for physician exams.
• Ensured HIPAA compliance.
• Ensured proper care for victims of domestic violence who presented to urgent care clinic.
• Educated patients about their treatments.
• Increased unit productivity for a 29-bed surgical unit. Performed lab tests and communicated results.
• Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
• Instructed patients and family members on proper discharge care.
• Monitored patients with acute conditions.
• Tested patients' blood glucose levels.
• Maintained patient privacy and confidential patient information.
• Utilized strong assessment skills to determine necessary patient care.
• Obtained vitals for a floor of 25-30 patients per shift.
• Provided on-call care at all times of day and night.
• Measured urine specimens and delivered them to the laboratory.
• Responsible for Hemo-vac/ JP drain, Auto transfusion System care.
• Worked as part of team to execute proper care of body mechanics and safety of patient.
• Provided primary resident care and assistance with daily living activities.
• Prepared specimens for analysis and established proper chronological priorities in testing.
• Maintained a state of readiness and alertness for all assignments.
• Collected pertinent information from the patient, family and friends, medical records and prescriptions.
• Administered continuous and 12-lead electrocardiogram monitoring.
• Rapidly assessed whether life threatening criteria was present and took immediate action.
• Completed all mandatory education and training classes.
• Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures.
• Interacted with patients, families, hospital staff and the general public.
• Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
• Improved ED administration by compiling and analyzing data and identifying areas of improvement.
• Within Scope, Administered medications and assisted in diagnostic testing for HIV-positive patients.
• Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
• Evaluated patient care needs, prioritized treatment and maintained patient flow.
• Assisted in preparation and maintenance of patient charts, documenting all care given.
• Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
• Safely transported patients by wheelchair, stretcher, or bed to other units.
• Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.