LAKEN EATON
Kingsport,Tennessee
Summary
Driven Payroll Specialist offering a career spent preparing journal entries and assisting with data auditing. Highly proficient in ADP payroll processing. Responsible employee known for solving problems and building interdepartmental relationships. Focused Payroll Specialist known for handling job tasks with poise. Highly trained in all aspects of payroll and considered dedicated team player. Looking to take on a new role with a company where attention to detail and all types of personalities will be appreciated. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Solid background caring for diverse animals. Devoted to maintaining health and well-being. Meets diverse needs by closely observing animals and coordinating with owners or supervisors to optimize plans. Passionate about animal health and wellness. Professional in handling basic needs, care and exercise. Wellness-focused Animal Caretaker with full complement of skills in feeding, grooming and exercising animals. Talented in delivering routine care and specific treatments meeting animals' needs. Organized in maintaining schedules and staying on top of daily checklists. Proactive Call Center Reporting Analyst eager to apply an in-depth understanding of call center reporting and data collection. Well-versed in training team members in proper reporting guidelines and processes to ensure continuous accuracy and top-quality performance. Proficient in managing schedules, administrative functions, and employee training. Disciplined and organized leader with a strong call center background focused on customer relations and team leadership. Thorough Factory Worker known for thriving in fast-paced environments. Versatile problem solver open to working long hours. Expert in maintaining inventories and manufacturing high-quality goods. Organized Operator provides strong organizational and analytical skills. Specialized expertise in data management, analysis and communication. Thorough understanding of government mandates that dictate workplace safety enforcement. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Skilled at operating with little oversight to complete tasks efficiently. Familiar with housekeeping, restocking and equipment operation practices. Tech-savvy and collaborative with friendly nature and driven approach. Team-oriented General Labor Worker always ready to take on any assignment. Operates machinery and equipment safely in support of team needs. Physically fit, hardworking and great at changing gears quickly to handle new tasks. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
14
14
years of professional experience
Work History
ABMO/HR/Payroll Specialist
Chruch Hill Post Actute
Church Hill, TN
12.2023 - Current
- Advised managers on labor law regulations concerning wages, salaries, overtime pay rates and other compensation matters.
- Maintained employee records and payroll information, including compensation, benefits, tax deductions, attendance records and other related data.
- Performed monthly reconciliations between payroll entries and general ledger accounts for accuracy of financial reporting.
- Ensured timely submission of all federal, state and local taxes associated with payroll activities.
- Reconciled monthly bank statements to ensure accuracy of payments made through direct deposit.
- Processed new hire paperwork and entered employee information into the HRIS system to ensure accurate tracking of all employment activities.
- Managed electronic personnel files ensuring confidentiality is maintained at all times.
- Collaborated with the finance team on projects related to budgeting or forecasting salary expenses.
- Reviewed timesheets for accuracy prior to processing weekly, bi-weekly, monthly payrolls.
- Prepared year-end documents such as W2s for distribution to employees.
- Analyzed wage garnishments and court orders to ensure proper deduction amounts were taken from employee paychecks.
- Conducted audits on a regular basis to ensure that payroll processing was in compliance with company policies and procedures.
- Developed processes to improve efficiency within the department while maintaining compliance with applicable laws.
- Assisted with the administration of 401 plans, health insurance benefits, leave programs and other employee benefits.
- Participated in training sessions with new hires on topics such as leave policies or benefit programs.
- Resolved discrepancies in paychecks or other payroll issues by researching and correcting errors in calculations or inputting data.
- Communicated regularly with external vendors regarding benefit enrollments, terminations and changes in coverage levels.
- Monitored vacation accruals ensuring employees had sufficient balances available when taking time off work.
- Provided assistance during internal audits to verify compliance with applicable laws.
- Provided support to employees regarding payroll inquiries or questions.
- Created reports summarizing payroll data for management review.
- Coordinated special programs and donation drives involving payroll deductions.
- Compiled statistics, statements and reports on pay and benefits to submit to department heads.
- Verified past employment of candidate hires.
- Kept informed on tax law changes that applied to payroll process.
- Provided pay-related information to employees and managers on benefit plans, tax issues and collective bargaining provisions.
- Posted work hours completed to files to properly bill clients.
- Prepared end-of-period payroll tax returns.
- Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
- Prepared and balanced end-of-period reports and reconciled payroll issues.
- Trained new employees on company timekeeping systems.
- Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
- Recorded adjustments to previous pay-related errors.
- Processed and issued paychecks and earnings statements.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
- Tracked employee vacation, personal and sick leave earnings and use.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Managed payroll and time and attendance systems.
- Processed new employee paperwork and entered information into payroll system.
- Responded to employee inquiries regarding payroll and timekeeping.
- Leveraged payroll processing system to track and input tax, wage and personnel information.
- Determined projections related to personnel expenditures used in annual budget planning and development.
- Audited time records submitted by clients to verify conformance with appropriate administrative policies and regulations.
- Maintained and updated database for invoicing and accounting reconciliation.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Prepared manual checks and submitted direct deposit through online banking.
- Anticipated potential payroll issues and questions to take proactive action and prevent development of problems.
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Worked closely with human resources (HR) to safeguard confidential employee data.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Extracted information from payroll system and generated reports for various departments and vendors.
- Processed employee rehires, transfers, terminations and withholdings.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Onboarded new employees in time reporting and payroll systems.
- Supported payrolls, driving timely and accurate payment of employee wages.
Hole Watch / Helper
TECI
Kingsport, TN
05.2023 - 12.2024
- Inspected ground conditions to ensure stability before allowing workers to enter an excavation site.
- Ensured that all personnel on a job site were wearing appropriate personal protective equipment.
- Conducted daily inspections of all equipment used in the excavation process.
- Verified that proper barricades, signage and lighting were set up around excavation sites.
- Participated in regular safety training sessions with coworkers to stay up-to-date on best practices for hole watch duties.
- Reported any hazardous working conditions or violations to supervisors immediately.
- Observed workers from a distance to ensure they are following correct safety protocols while working near holes or trenches.
- Communicated regularly with supervisors about progress of jobsite inspections and any issues discovered.
- Investigated complaints from employees about unsafe working conditions or lack of PPE being provided.
- Performed routine maintenance checks on all tools used in the digging process including ladders, shovels, picks.
- Maintained records of inspections, accidents, injuries and other incidents at the worksite.
- Kept detailed notes regarding changes made while performing inspection rounds.
- Implemented preventative measures when unsafe conditions were observed in order to reduce potential risks.
- Responded quickly to emergency situations by alerting management or calling 911 if necessary.
- Identified potential environmental hazards during excavation projects such as groundwater contamination or soil erosion.
- Checked for adequate ventilation systems at excavation sites before allowing personnel inside them.
- Handled oxygen and gas monitors and mercury vapor analyzer.
- Provided guidance and instruction to workers regarding safe excavation practices.
- Organized and documented materials needed for each project prior to beginning work onsite.
- Monitored and inspected underground excavations for safety hazards and compliance with regulations.
- Assisted in the preparation of work plans, safety procedures and risk assessments for each job site.
- Recorded details about every incident reported by workers into a logbook for future reference.
- Sustained safety protocol, promoting cost-effective and safe handling of equipment and material usage while adhering to OSHA regulations and MSDS documents.
- Sustained safety protocols and provided proper, cost-effective and safe handling of equipment and materials.
- Mitigated risk and coordinated plans and specifications to ensure compliance.
- Sustained safety protocol, ensuring proper, cost-effective and safe handling usage of equipment/materials.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Signaled equipment operators to facilitate alignment, movement or adjustment of machinery.
- Demonstrated best safety practices working at heights and lifting various objects.
- Loaded or unloaded building materials to distribute machinery or tools.
- Controlled traffic passing near, in or around work zones.
- Gained independent working skills and guided and mentored less experienced team members.
- Cleaned or prepared construction sites to eliminate hazards.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Measured, marked or recorded openings or distances to construction layout areas.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Positioned, aligned or sealed concrete wall sections or pipes.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Lubricated, cleaned or repaired machinery or equipment.
- Operated equipment with strong focus on safety and ground communication.
- Performed site activities required of green-certified construction practices.
- Assisted with diverse construction challenges to help team and customer.
- Coordinated phases of construction projects from inception to completion.
- Supported project planning by collecting and documenting measurements, marking installation points and cutting materials to desired sizes.
- Completed building repairs and maintenance to walkways, sidewalks and landscaping.
- Erected and broke down scaffolding, ladders and other support structures for installations.
- Completed measurements, layouts and job site preparation to reduce downtime.
- Promoted team efficiency by consistently picking up excess materials and tools.
- Cleaned and prepared construction sites by removing debris and possible hazards.
- Transported supplies to work sites, removed from trucks and organized for crew use.
- Removed damaged materials and prepared surfaces for optimal installations.
- Operated hand tools, saws, routers and sanding equipment to prepare materials and finish project surfaces.
- Organized and cleaned work area and tools.
- Inspected incoming shipments for quantity accuracy before accepting delivery from vendors.
- Processed returns and exchanges efficiently according to store policy.
- Ensured accuracy of pricing labels on merchandise throughout the store.
- Handled daily opening and closing duties such as counting money in cash drawers and reconciling receipts.
- Verified that all items on the sales floor were properly priced and tagged correctly.
- Helped maintain store security by watching for shoplifters or suspicious activity.
- Operated cash register accurately to process customer transactions.
- Built and took apart bracing, scaffolding and other temporary structures.
- Measured and marked openings or distances to layout areas.
- Assisted customers with loading purchases into vehicles when necessary.
- Set ladders and hoists in place for taking supplies to roofs.
- Smoothed or sanded surfaces to remove ridges, tool marks and glue.
- Stocked shelves with new merchandise in an organized fashion while adhering to safety regulations.
- Read plans and specifications to determine work activities.
- Smoothed or sanded surfaces to remove ridges and tool marks.
- Attended regular training sessions to increase machine operating skills.
- Loaded and unloaded items from machines and conveyors.
- Responded promptly to customer questions or concerns in person or via phone calls.
- Placed products in equipment or on work surfaces for further processing and inspecting.
- Identified potential problems quickly and communicated them effectively to appropriate personnel.
- Cleaned equipment and worked areas between shifts in order to keep the store presentable for customers.
- Organized product displays, rotated stock and removed outdated items.
- Greeted customers warmly upon arrival and provided them with information about products or services available.
- Provided assistance to customers with inquiries, requests and complaints.
- Followed all company policies regarding safety procedures when handling hazardous materials.
- Worked closely with management team to ensure proper execution of daily operations.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Organized supplies for use based on expected customer needs.
- Assisted in stocking shelves, unloading merchandise and organizing inventory.
- Loaded and unloaded building materials and tools to distribute to appropriate locations.
- Used strong verbal and written communication skills to convey messages to others.
- Moved and held materials for senior professionals to complete work.
- Maintained cleanliness of work area, including sweeping, mopping and dusting surfaces.
- Performed a variety of tasks such as lifting heavy objects, carrying supplies and cleaning up debris.
- Performed other duties as assigned by supervisor or manager.
- Maintained organization, cleanliness and safety in work areas.
- Installed sewer, water or storm drain pipes using pipe-laying machinery or laser guidance equipment.
- Tended pumps, compressors or generators to provide power or heat or move materials.
Call Center Customer Service Specialist
Act-On
Kingsport, TN
12.2023 - 05.2024
- Managed high-volume of inbound and outbound customer calls.
- Answered incoming calls promptly and in a courteous manner, addressing customer inquiries with accurate information.
- Performed outbound calls as needed to follow-up on customer requests or inform them of new promotions or services offered by the company.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized computer systems to accurately log customer interactions and tracked call resolution times for quality assurance purposes.
- Attended regular team meetings focused on enhancing overall customer service experience.
- Assisted customers with placing orders, returning products, resolving billing issues and other customer service related tasks.
- Handled escalated customer complaints using problem solving skills to resolve difficult situations quickly and efficiently.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Provided assistance to customers regarding product features, pricing and availability.
- Provided feedback from customers regarding product performance or satisfaction levels.
- Maintained strong call control and quickly worked through scripts to address problems.
- Helped clients navigate online systems within established frameworks to obtain services.
- Followed up on customer inquiries not immediately resolved during the phone conversation.
- Participated in weekly training sessions designed to enhance job knowledge, increase productivity and develop professional skills.
- Consulted with customers regarding needs and addressed concerns.
- Monitored daily productivity metrics such as average handle time, first call resolution rate, abandonment rate.
- Responded promptly to emails from customers seeking help with technical issues or questions about their account status.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Assisted [Number]+ callers per week in fast-paced environment.
- Communicated regularly with supervisor regarding performance trends, problems encountered or suggestions for improvement.
- Identified opportunities to cross sell additional products or services that may benefit the customer's needs.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained up-to-date knowledge of company's products, services and policies in order to assist customers effectively.
- Audited customer account information to identify issues and develop solutions.
- Implemented additional services to maintain exceptional client service ratings.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Processed customer account changes with proprietary software.
- Recommended solutions based on an understanding of individual requirements.
- Recognized potential sales opportunities within existing accounts and referred leads to appropriate team members for further development.
- Evaluated current procedures for accuracy and effectiveness in meeting established goals for quality assurance standards.
- Developed strong relationships with customers through positive interactions and follow-up communication.
- Suggested process improvements to increase efficiency while providing excellent customer service.
- Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Offered resolutions to de-escalate calls and solve customer issues.
- Navigated through computer systems to review information and respond appropriately to callers.
- Updated customer accounts, addresses and contact information within call management databases.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Prevented key account losses by researching discrepancies and correcting problems.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided top quality control and eliminated downtime to maximize revenue.
- Surpassed sales goals through implementation of successful marketing strategies.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Mentored junior team members and managed employee relationships.
- Updated [Type] system with order specifics and customer details, preferences and billing information.
- Contacted customers about potential service upgrades, new [Type] services and account changes.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Promoted available products and services to customers during service, account management and order calls.
- Led on- and off-site customer support teams across multiple time zones.
- Strengthened customer retention by offering discount options.
- Supported sales team members to drive growth and development.
- Oversaw warranty counseling process to manage expense controls.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Increased customer traffic count by [Number]% and retail sales by [Number]%.
- Excelled in exceeding daily credit card application goals.
House Cleaning
Regional Cleaning Service/Self Employed
Kingsport, Tennessee
02.2021 - 09.2023
- Disinfected and deep cleaned upholstered furniture and carpets
- Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins
- Scheduled maintenance on cleaning equipment and machines to prevent malfunctions
- Sanitized tables and countertops with cleaning solutions
- Cleaned and restocked restroom areas with towels and toiletries
- Prioritized work tasks and remained flexible to workload changes
- Washed tub and shower basins and cleaned shower curtains
- Wiped down windows and mirrors with glass cleaner
- Emptied wastebaskets, emptied and cleaned ashtrays, and transported other trash and waste to disposal areas
- Dusted and polished furniture and equipment
- Swept, scrubbed, waxed, or polished floors, using brooms, mops, or powered scrubbing and waxing machines
- Cleaned rugs, carpets, upholstered furniture and draperies, using vacuum cleaners and shampooers
- Washed windows, walls, ceilings and woodwork, waxing and polishing as necessary
- Washed dishes and cleaned kitchens, cooking utensils and silverware.
Kennel Tech
Andes-Straley Veteriny Hospital
Kingsport, TN
04.2022 - 08.2024
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Prepared food to meet needs of animals under care with appropriate meals.
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
- Organized inventory of food, bedding supplies, toys and other items needed for animal care.
- Inspected kennels regularly for any possible health hazards or maintenance concerns.
- Maintained records of animal feedings, treatments and other updates.
- Walked animals outside to avoid accidents in play areas or bedding.
- Provided humane treatment of all animals at all times.
- Performed minor grooming services such as brushing fur coats and trimming nails.
- Responded to emergency situations in a timely manner while following safety protocols.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Cleaned living areas to provide healthy environment for boarded animals.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Conducted behavior assessments on new arrivals to determine appropriate housing needs.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Maintained clean and orderly play yards, kennels and cages.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Walked dogs while enforcing good behavior and manners.
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
- Educated customers on proper pet care techniques.
- Exercised animals to maintain physical and mental health.
- Assisted veterinarians with medical procedures such as vaccinations and spaying and neutering.
- Managed kennel facility by scheduling appointments, managing customer inquiries and maintaining a safe environment for both staff and animals.
- Adhered to standards set forth by local laws regarding animal welfare.
- Exercised dogs regularly according to individual needs.
- Developed positive relationships with volunteers who provided support during busy periods.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Assisted with the adoption process by providing information about available pets.
- Managed medical intervention and therapy for specific animals in collaboration with veterinarian.
- Screened individuals interested in adopting pets.
- Socialized animals to prepare for adoption.
- Scheduled grooming and veterinary appointments for animals.
- Taught animals sit, stay and other basic commands.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Walked and exercised dogs during owner absences.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Assessed animals for injury and illness.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Delivered excellent service to pet owners to drive repeat business.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Played with dogs and cats to maintain socialization and reduce stress.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Bathed and groomed pets using gentle techniques.
- Administered medications to animals.
- Followed precise feeding instructions and schedules for animals under care.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Participated in training sessions to stay up-to-date on industry trends and best practices.
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Conducted tours of the facility for prospective adopters.
Material Handler/Package Handler
Tecni Glass
Kingsport, Tennessee
08.2020 - 12.2020
- Demonstrated knowledge of industry best practices and company protocols to maintain workplace safety and efficiency
- Logged unit quantities and entered data within inventory database to facilitate records maintenance
- Coordinated shipments of local, regional, national and global nature
- Protected company inventory by maintaining and organizing storage areas
- Observed inventory allocation to maintain material needs and production deadlines
- Attached documents, such as PO receipts, packing slips and bill of lading to outbound shipments
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Customer Service Specialist
ACT
Johnson City, Tennessee
08.2020 - 12.2020
- Reviewed account and service histories to identify trends and issues
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Recommended improvements to products and services to mitigate complaints
- Processed orders, keeping customers advised of status
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor
- Documented conversations with customers to track requests, problems and solutions
- Resolved customer issues and diffused situations by listening to concerns and developing solutions
- Supervised monetary transactions and changes while coordinating logistics to verify service dates
- Assisted in training and motivating new employees
- Consulted with customers to determine best methods to resolve service and billing issues
- Handled customer complaints promptly and effectively
- Relayed productive customer feedback to marketing teams.
Patient Transporter
Holston Valley Hospital
Kingsport, Tennessee
10.2015 - 04.2020
- Checked wheelchair and stretcher functionality prior to patient pick up
- Provided patient transport using various equipment and adhered to safety protocols
- Maintained all schedules by delivering patients safely and on time to procedure rooms
- Facilitated best care by developing strong and trusting rapport with patient.
Garden Center Associate
Walmart
Kingsport, Tennessee
03.2015 - 08.2015
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Improved customer satisfaction by finding creative solutions to problems
- Created agendas and communication materials for team meetings
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Wash Technician
3 Minute Ultimate Shine Car Wash
Kingsport, Tennessee
03.2015 - 08.2015
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Improved customer satisfaction by finding creative solutions to problems
- Created agendas and communication materials for team meetings
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assembly Worker
Cooper Standard Automotives
Church Hill, Tennessee
03.2013 - 03.2015
- Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color to promote visually appealing environment
- Created agendas and communication materials for team meetings
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Cashier
McDonald's Corp
Church Hill, Tennessee
05.2011 - 03.2013
- Assisted with purchases, locating items and signing up for rewards programs
- Helped customers find specific products, answered questions and offered advice
- Processed customer payments quickly and returned exact change and receipts
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Volunteer High School
05.2013
Skills
- Ability To Multitask
- Interpersonal Skills
- Excellent Communication
- Customer Service
- Leadership
- Problem-Solving
- Goal-Oriented
- Time Management
- Attention to Detail
- Adaptability
- Team Player
- Team Building
- Recordkeeping
- Staff Management
- Schedule Preparation
- Fast Learning
References
References available upon request.
Timeline
ABMO/HR/Payroll Specialist
Chruch Hill Post Actute
12.2023 - Current
Call Center Customer Service Specialist
Act-On
12.2023 - 05.2024
Hole Watch / Helper
TECI
05.2023 - 12.2024
Kennel Tech
Andes-Straley Veteriny Hospital
04.2022 - 08.2024
House Cleaning
Regional Cleaning Service/Self Employed
02.2021 - 09.2023
Material Handler/Package Handler
Tecni Glass
08.2020 - 12.2020
Customer Service Specialist
ACT
08.2020 - 12.2020
Patient Transporter
Holston Valley Hospital
10.2015 - 04.2020
Garden Center Associate
Walmart
03.2015 - 08.2015
Wash Technician
3 Minute Ultimate Shine Car Wash
03.2015 - 08.2015
Assembly Worker
Cooper Standard Automotives
03.2013 - 03.2015
Cashier
McDonald's Corp
05.2011 - 03.2013
High School Diploma -
Volunteer High School
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