Laken Ferrell
Arlington,TX
Overview
15
15
years of professional experience
Work History
Server
Waffle House
Arlington, TX
02.2021 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Exceeded customer satisfaction by finding creative solutions to problems.
Assistant Manager
Dickies BBQ
Hurst, TX
04.2018 - 02.2021
- Analyzed business performance data and forecasted business results for upper management.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Opening Shift Manager
Sonic
Hurst, TX
03.2010 - 04.2018
- Trained new employees on company policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
Education
High School Diploma -
L.D. Bell
Hurst, TX05-2011
Skills
- Substance abuse education
- Relapse prevention
- Team member support
- Problem solving
- Positive attitude
- Works well with others
Timeline
Server
Waffle House
02.2021 - Current
Assistant Manager
Dickies BBQ
04.2018 - 02.2021
Opening Shift Manager
Sonic
03.2010 - 04.2018
High School Diploma -
L.D. Bell