Overview
Work History
Education
Skills
Timeline
Generic

Laken Ferrell

Arlington,TX

Overview

15
15
years of professional experience

Work History

Server

Waffle House
Arlington, TX
02.2021 - Current
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Assistant Manager

Dickies BBQ
Hurst, TX
04.2018 - 02.2021
  • Analyzed business performance data and forecasted business results for upper management.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.

Opening Shift Manager

Sonic
Hurst, TX
03.2010 - 04.2018
  • Trained new employees on company policies and procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Counted cash drawer before opening store doors to determine if currency and coin should be added.

Education

High School Diploma -

L.D. Bell
Hurst, TX
05-2011

Skills

  • Substance abuse education
  • Relapse prevention
  • Team member support
  • Problem solving
  • Positive attitude
  • Works well with others

Timeline

Server

Waffle House
02.2021 - Current

Assistant Manager

Dickies BBQ
04.2018 - 02.2021

Opening Shift Manager

Sonic
03.2010 - 04.2018

High School Diploma -

L.D. Bell

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Laken Ferrell