Laken Lawrentz
Morgantown,WV
Summary
I am a detial-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. I am extremely motivated to be the best employee I can be at all employment opportunities I am given.
Overview
5
5
years of professional experience
Work History
Server
Darden Restaurants, Olive Garden
11.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Babysitter
Brooke Rhodes
09.2021 - Current
- Played games, worked on puzzles, and read books to multiple childern.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Hospitality Aide
Ohio Valley Health Care
10.2019 - 03.2020
- Transported residents when assistance needed or required for meals, activities, and personal enjoyment.
- Met the needs of residents by ensuring they had everything they needed when returning back to their rooms.
- Created relationships with residents in order to give them the best possible care.
- Handled challenging situations with empathy and professionalism, resolving resident complaints satisfactorily.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Trained new staff members on proper customer service and hospitality policies.
Education
Bachelor of Science - Health And Well Being
West Virginia University
Morgantown, WV05.2025
High School Diploma -
Parkersburg South High School
Parkersburg, WV05.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Compassionate
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Relationship Management
- Allergy awareness
- Task Prioritization
- Analytical Thinking
CPR Certification
Adult, Child, and Baby Aid CPR/AED from American Red Cross Training Servies online.
Timeline
Server
Darden Restaurants, Olive Garden
11.2021 - Current
Babysitter
Brooke Rhodes
09.2021 - Current
Hospitality Aide
Ohio Valley Health Care
10.2019 - 03.2020
Bachelor of Science - Health And Well Being
West Virginia University
High School Diploma -
Parkersburg South High School
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