Laken Oler
Summary
Results-driven professional with a focus on data entry and operational excellence. Specializes in enhancing productivity through effective project management and process optimization. Recognized for strategic planning capabilities and strong problem-solving skills. Achievements include implementing successful strategies that improved team collaboration and operational efficiency.
Overview
11
11
years of professional experience
Work History
Operations Representative
Stoughton Trucking
Stoughton, Wisconsin
10.2022 - 10.2025
- Coordinated communication between drivers and dispatch to optimize routes.
- Monitored vehicle maintenance schedules to ensure compliance with safety standards.
- Implemented process improvements to enhance operational efficiency and workflow.
- Collaborated with cross-functional teams to streamline logistics operations effectively.
- Provided support to other departments as needed to ensure smooth operations.
- Identified potential areas of improvement within the department's operations.
- Performed data entry tasks accurately and quickly.
- Coordinated logistics activities such as shipping, receiving, warehousing, and distribution.
- Created training materials for new staff members related to operational duties.
- Ensured compliance with company policies and procedures related to operations.
- Developed procedures for improving the efficiency of operational processes.
Accounting assistant
Stellar Services, LLC
10.2020 - 10.2022
- Utilized QuickBooks for two years to manage accounts receivable and payable efficiently.
- Executed data entry and filing tasks to maintain accurate financial records.
- Generated reports to provide insights on financial performance and cash flow.
- Handled large monetary transactions while ensuring compliance with financial protocols.
- Delivered exceptional customer service via telephone and email communications.
- Maintained organized filing systems to improve document retrieval and processing efficiency.
- Supported monthly reconciliations by verifying account balances and transactions.
Dispatch Assistant
Stoughton Trucking, inc.
07.2019 - 03.2020
- Executed data entry and filing tasks with precision and attention to detail.
- Dispatched truck routes to optimize delivery schedules.
- Communicated effectively with drivers to ensure timely operations.
- Demonstrated proficiency in Excel and Word for data management and documentation.
Receptionist
Corner Stone Salon & Spa
02.2016 - 01.2019
- Facilitated scheduling to optimize staff and resources.
- Provided excellent customer service to enhance client satisfaction.
- Managed cash and card payments accurately to ensure financial integrity.
- Balanced cash drawer with computer program to maintain precise records.
Sales Associate
McGlynn Pharmacy
07.2014 - 02.2016
- Provided excellent customer service to enhance patient satisfaction.
- Maintained compliance with HIPAA regulations in all pharmacy operations.
- Stocked prescriptions efficiently to ensure availability of medications.
- Processed cash and card payments accurately, minimizing errors.
- Managed filing system to organize patient records and documentation effectively.
- Maintained a clean and organized sales floor to enhance customer experience.
- Managed inventory by restocking shelves and monitoring product levels.
- Collaborated with team members to ensure smooth daily operations.
Education
Associate of applied science Degree - Small Business Entrepreneurship, Business Operations & Entrepreneurship Fundamentals
Northcentral technical college
05.2022
Continued Education - Animal Behavior
Carroll University
05.2018
High school diploma -
Stoughton High School
06.2017
Skills
- Team collaboration
- Data entry
- Problem solving
- Operational efficiency
- Workload prioritization
- Process management
- Multitasking and prioritization
- Adaptability and flexibility
- Remote office availability
- Professional demeanor
- Time management
- Attention to detail
- Organizational skills
- Deadline adherence
- Quick learner
- Proficiency in Excel and Word
- Strong work ethic
References
Available upon request
Timeline
Operations Representative
Stoughton Trucking
10.2022 - 10.2025
Accounting assistant
Stellar Services, LLC
10.2020 - 10.2022
Dispatch Assistant
Stoughton Trucking, inc.
07.2019 - 03.2020
Receptionist
Corner Stone Salon & Spa
02.2016 - 01.2019
Sales Associate
McGlynn Pharmacy
07.2014 - 02.2016
Associate of applied science Degree - Small Business Entrepreneurship, Business Operations & Entrepreneurship Fundamentals
Northcentral technical college
Continued Education - Animal Behavior
Carroll University
High school diploma -
Stoughton High School