Laken Penterman
Lakin
Summary
Dependable employee with extensive experience in equipment testing and a solid reputation for timeliness. Strong ability to work effectively in team settings, contributing to overall productivity and success. Recognized for maintaining high standards of performance and reliability.
Overview
6
6
years of professional experience
Work History
HVAC Technician
Ducts In A Row
09.2024 - Current
- Conducted routine maintenance on heating and cooling systems to ensure optimal performance.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
HVAC Technician
Epic Heating & Cooling
11.2022 - 09.2024
- Diagnosed HVAC system issues and implemented effective repair solutions.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
HVAC Technician
Carrs Plumbing, Heating & Air
05.2022 - 11.2022
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
HVAC Technician
Alpha Heating And Air Conditioning
06.2021 - 05.2022
- Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers.
- Installed heating, air conditioning and ventilation equipment and tested for proper operation.
- Promptly responded to complaints about temperature problems during massive heatwave and conducted assessments to determine causes and target solutions.
Customer Service Cashier
Wichita Ice Center
10.2019 - 05.2022
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
Maize South High School
Wichita, KS05.2022
Heating, Ventilation, And Air Conditioning -
WSU Tech
Wichita KS05.2022
Skills
- Team Player
- Customer Service
- Appliance Repair
- Equipment Servicing
- Decision Making
- Flexible and Adaptable
- Analytical Thinker
- Adaptable
Education and Training
other,other
Timeline
HVAC Technician
Ducts In A Row
09.2024 - Current
HVAC Technician
Epic Heating & Cooling
11.2022 - 09.2024
HVAC Technician
Carrs Plumbing, Heating & Air
05.2022 - 11.2022
HVAC Technician
Alpha Heating And Air Conditioning
06.2021 - 05.2022
Customer Service Cashier
Wichita Ice Center
10.2019 - 05.2022
High School Diploma -
Maize South High School
Heating, Ventilation, And Air Conditioning -
WSU Tech