LAKEN POTTS
Texarkana,US
Summary
Dependable, attentive and customer service oriented individual seeking a position to further improve my skills. Excellent team player and always willing to go the extra mile. Thrives in stressful environments and problem solving situations.
Overview
8
8
years of professional experience
Work History
Patient Intake Coordinator
Total Medical Supply
09.2023 - Current
- Coordinated insurance verifications and authorizations, enabling timely access to necessary treatments for patients.
- Assisted with the training of new staff members to ensure consistent adherence to policies and procedures for intake coordination tasks.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Improved interdepartmental communication through regular updates on client progress, fostering better case management across teams.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Assessed clients' needs and determined eligibility for intake services.
Infusion Specialist
Red River Pharmacy Services
03.2022 - 04.2024
- Verified records and entered patient insurance, demographic, and health information into software
- Call patients or facilities to schedule a day and time for delivery of medications
- Contact physician offices to secure prior authorization requests within the designated timeframe
- Process prescription orders from referral sources via telephone and fax
- Coordinated with case managers, nurses and physicians to secure patients to our services
- Maintain compliance with all legal and safety guidelines as well as company policies and procedures.
Patient Intake Coordinator
LINCARE A Linde Company
01.2018 - 08.2021
- Was in charge of compiling and reviewing medical records
- Used CPR to manage, create and ship out supplies, formula, etc
- Took payments and verified insurance coverage, applied for authorization and completed the appropriate paperwork
- Worked with representatives and case managers all around to ensure patients were taken care of.
Guest Service Agent
Residence Inn by Marriott
06.2016 - 11.2017
- Addressed sources of dissatisfaction and put in place procedures to prevent future service issues
- Suggested hotel amenities or services that guests might find useful
- Improved the check-in process to cut down on wait times and boost customer satisfaction
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety
- Was able to maintain a high level of positive customer feedback
- Greeted them and offered assistance when guests arrived.
Education
Tascosa High School -
GED -
01.2013
Skills
- Relationship development
- Problem resolution
- Team building
- Policy and procedure adherence
- Case Management
- Attention to Detail
Timeline
Patient Intake Coordinator
Total Medical Supply
09.2023 - Current
Infusion Specialist
Red River Pharmacy Services
03.2022 - 04.2024
Patient Intake Coordinator
LINCARE A Linde Company
01.2018 - 08.2021
Guest Service Agent
Residence Inn by Marriott
06.2016 - 11.2017
Tascosa High School -
GED -
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