Laken Schaefer
Marana
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
Work History
Accounts Receivable / Group & Membership Billing
Omni Tucson National Resort & Spa
09.2024 - Current
- Reviews Group Contract and Resume prior to arrival, to ensure accurate revenue postings.
- Conduct bill reviews for all group accounts.
- Communicate effectively and courteously with members and guests regarding questions, concerns, or complaints.
- Prepare and send group invoices within SOP timeframe, ensuring that there is support for all charges and a CS, or Catering Manager has approved the bill prior to mailing.
- Assist the Membership team with collection calls/billing disputes.
- Partner with Sales team to ensure the timely billing of all direct bill accounts with complete backup and accurate invoices.
Accounts Payable & General Cashier
Omni Tucson National Resort & Spa
07.2024 - 09.2024
- Processes invoices through procurement and payable systems, including calculating and recording Use Tax Reconciliation of all vendor accounts.
- Communication with vendors and on-property departments to ensure on-time payments and accurate accounting codes.
- Controls House/Manager's fund of the property including all banks issued out of this fund for house/associate banks.
- Processes all property petty cash for reimbursement into negotiable funds.
- Retrieves remittance envelopes of Front Office and Food and Beverage cashiers from deposit vault and verifies totals.
- Performs regular change order times for all shifts and maintains proper change denominations in manager's fund.
Front Desk Agent
Omni Tucson National Resort & Spa
10.2023 - 07.2024
- Process Guest Check-Ins and check-outs according to Omni’s moments of service and standard operating procedures.
- Empathetically listen to guest inquiries and provide appropriate responses.
- Set up appropriate accounts for each guest checking in according to preferences.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
- Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the solution.
- Resolve discrepancies on the room status report with housekeeping.
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, décor, appointments and locations, room rates, special packages, and promotions.
Facilities Assistant
Sun City Oro Valley
01.2021 - 05.2023
- Assisting the Facilities Supervisor in daily tasks around the facilities.
- Completing invoices, ordering supplies for all facilities and maintenance office.
- Helping other departments with work requests.
- Submit work requests and follow up weekly.
- Create monthly schedules for Facilities Monitors and Maintenance Technicians.
- Assisting with reviews, hiring, and termination.
- Key management.
- Attending monthly department and safety meetings.
- Assume all responsibilities when Supervisor is absent.
Manager
Seis Kitchen
08.2018 - 12.2020
- Planning and evaluating department activities.
- Maintains staff by recruiting, selecting, orienting, and training employees.
- Ensures a safe, secure, and legal work environment.
- Develops personal growth opportunities.
Purchasing Clerk
The Ritz-Carlton Dove Mountain
10.2016 - 06.2017
- I check in all the food product that comes into the hotel, making sure that it is in good condition, and I check in all the boxes that come in as well.
- I also make labels to ship out boxes accordingly.
- Being a Purchasing Clerk I deliver paper goods and food products that we keep in storage to all the kitchen and outlets around the hotel.
- I work closely with every department to make sure that they have all the materials that they may need and to order them.
Conference Concierge
The Ritz-Carlton Dove Mountain
02.2016 - 10.2016
- My job was to assist group guest and meeting planners with setting up for all their events and meals.
- Making labels according to menus, Signage for the events and assisted with any needs that the guests may have.
- I also assisted with banquets events, which include making drinks and meals for the event.
Education
High School Diploma -
Mountain View High School
Tucson, AZ05-2015
Skills
- Microsoft Word, Excel, PowerPoint, & Outlook
- Resort Suites
- Resort Pass
- Birchstreet
- Opera
- Oracle
- Synergy
- Alice
- Money Handling
- Home Base
- UPS
- FedEx
Timeline
Accounts Receivable / Group & Membership Billing
Omni Tucson National Resort & Spa
09.2024 - Current
Accounts Payable & General Cashier
Omni Tucson National Resort & Spa
07.2024 - 09.2024
Front Desk Agent
Omni Tucson National Resort & Spa
10.2023 - 07.2024
Facilities Assistant
Sun City Oro Valley
01.2021 - 05.2023
Manager
Seis Kitchen
08.2018 - 12.2020
Purchasing Clerk
The Ritz-Carlton Dove Mountain
10.2016 - 06.2017
Conference Concierge
The Ritz-Carlton Dove Mountain
02.2016 - 10.2016
High School Diploma -
Mountain View High School
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