LAKEN WILLIAMS
Mt. Juliet,TN
Summary
Enthusiastic HR Professional committed to team success through hard work, collaboration and excellent interpersonal skills. Motivated to learn, grow and excel. Sure to add value to any team I am a part of!
Overview
9
9
years of professional experience
Work History
HR Manager
Interstate AC Service, LLC
07.2022 - 08.2023
- Processed weekly payroll for average of 175 employees.
- Benefits management/ enrollment liaison between brokers and employees.
- Recruited and interviewed candidates for various open positions in the company. Met all hiring goals assigned.
- Advised management on complex and confidential matters ranging from performance management to employee relations issues.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Advised management on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Created and led monthly interactive leadership training presentations.
HR Operations Specialist
UBS Business Solutions
08.2021 - 07.2022
- Manage high volume Onboarding, Lifecycle, and Exit Operations across three Americas regions
- Collaborate with business managers, regional teams, and HR teams to deliver quality resolutions for both employees and management
- Regional team lead & trainer on new global HR system
- Support team initiative to consistently audit and improve processes to contribute to a more agile workflow
HR & TSA COMPLIANCE MANAGER
Accelerated Courier, Inc
11.2015 - 08.2021
- Directed various benefit programs including 401K, medical, dental and vision. Liaison for business, employees, and providers.
- Implemented creative recruiting initiatives to attract and retain talent.
- Collaborated with local management to identify employment gaps and recruited for qualified driver, warehouse, and professional personnel.
- Conducted phone and in person interviews to identify top talent and discern which candidates would be best fit for roles across the organization.
- Consistently seeking and maintaining relationships with industry vendors and leaders to stay ahead of new initiatives which could bring value to the company
- Support investigations and resolutions of employee complaints/ claims. Consults with company attorney when applicable.
- Streamlined HR processes, coordinated new hire orientations across multiple locations and provided onboarding and training for hundreds of new employees.
- Created training protocols which the company did not previously have in place.
- Process and oversee bi-weekly payroll for over 300 employees. Experience in multiple payroll software.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Collaborated with company Owner/CEO & upper Corporate Management to establish and reach company goals in various subjects.
- Took on additional projects: new phone system implementation, created marketing material for an associated non-profit, various accounts payable internal coding reports.
- All general HR duties and records upkeep.
- Handle various annual company audits.
- Supervise the HR Assistant's daily work and delegate tasks as needed.
- Maintain the company's TSA and Customs security compliance.
OFFICE/ HR MANAGER
Elite Solutions, Inc
08.2015 - 11.2015
- Daily recruiting of marketing staff to build and grow the business.
- Closely work with Owner to strategize company goals & plan weekly team gatherings.
- Attend weekly calls with national recruiting managers to learn new and best recruiting strategies.
- Oversee all onboarding of new employees & file maintenance.
ADMINISTRATIVE ASSISTANT
Vanderbilt Medical Center
07.2014 - 08.2015
- Managed communications between physicians, nurses and patients to ensure timely appointments.
- Communicated with multiple medical offices to schedule appointments & procure medical records.
Education
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
McGavock Comprehensive High School
Nashville, TNAssociate of Science -
Volunteer State Community College
Gallatin, TNSkills
- Team leadership and direction
- Payroll coordination
- Personnel Recruitment
- Training and Development
- Conflict Resolution
- File and records management
- Microsoft Office proficiency
- Benefits administration
- Multitasking
- Human Resources Management Systems
Timeline
HR Manager
Interstate AC Service, LLC
07.2022 - 08.2023
HR Operations Specialist
UBS Business Solutions
08.2021 - 07.2022
HR & TSA COMPLIANCE MANAGER
Accelerated Courier, Inc
11.2015 - 08.2021
OFFICE/ HR MANAGER
Elite Solutions, Inc
08.2015 - 11.2015
ADMINISTRATIVE ASSISTANT
Vanderbilt Medical Center
07.2014 - 08.2015
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
McGavock Comprehensive High School
Associate of Science -
Volunteer State Community College
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