Lakena Parker
Sidon ,MS
Summary
Hardworking and reliable Customer Service Representative with strong ethics in customer relations and supervising. Offering positivity, a good work ethic, and professionalism. Highly organized, proactive, and reliable. In my work experience, I've always been the first to arrive and the last to leave to make sure all tasks are completed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate Personal Care Aide with experience in providing support to elderly and disabled clients in home settings. Skilled in assisting with daily living activities, medication management, and mobility support. Demonstrated ability to build trust and rapport with clients, enhancing their comfort and quality of life. Contributed to positive changes in clients' health and well-being through attentive care and emotional support.
Overview
27
27
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Direct Care Assistant
Millcreek of Magee
Grenada, Mississippi
07.2024 - Current
- Monitored client behavior and reported significant changes to the healthcare team.
- Assisted clients with daily living activities and personal care needs.
- Provided emotional support to clients during group therapy sessions.
- Ensured compliance with HIPAA regulations pertaining to the privacy of protected health information.
- Maintained accurate records of client interactions and progress in the electronic medical record system.
- Instructed patients on coping skills such as relaxation methods, stress management, and problem solving techniques.
- Supported clients in developing independent living skills such as budgeting, nutrition, self-care routines.
- Adhered to ethical guidelines set forth by state licensing boards regarding confidentiality of patient information.
- Monitored client progress by conducting assessments, analyzing data, and preparing reports.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Health Coach
GNC Live Well
greenwood , ms
12.2023 - 04.2025
- Educated clients on nutrition and supplement options tailored to their needs.
- Provided ongoing support and resources to help clients achieve sustainable health changes.
- Encouraged clients to establish realistic short-term and long-term goals related to nutrition and lifestyle changes.
- Developed action plans tailored to each client's needs including specific steps to improve dietary quality and increase physical activity levels.
Director of Early Childhood Education
Bright Beginnings Daycare
Greenwood, Mississippi
05.2021 - 12.2022
- Collaborated with parents and guardians to support children's learning and development at home and in the classroom.
- Facilitated a safe and nurturing environment conducive to early childhood learning and exploration.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Trained, managed and motivated employees to promote professional skill development.
- Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
- Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
- Maintained detailed records of children's progress, behaviors, and interactions to inform instructional decisions and parent communications.
Customer Service Advisor
Concentrix
Farmington, Michigan
10.2021 - 01.2022
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Managed complex customer accounts requiring special attention or escalation.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Tracked customer feedback using surveys and other methods of evaluation.
- Stayed within call-time limits by applying active listening skills and building rapport.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used approved scripts to de-escalate angry customers during telephone interactions.
SALES Manager
Gresham Petroleum REFUEL OPERATING
Indianola, MS
09.2011 - 05.2020
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Tracked monthly sales to generate reports for business development planning.
Machine Operator
FRICTION HOLDINGS
GREENWOOOD, MS
04.2008 - 12.2009
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
- Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
- Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
Personal Care Assistant
Complete Healthcare Services
GREENWOOD, MS
10.2007 - 12.2007
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided ongoing compassionate patient care for each client.
- Assisted with meal planning to meet nutritional plans.
- Transported patients to medical, dental and personal care appointments.
- Reported concerns to nurse supervisor to promote optimal care.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Improved patient outlook and daily living through compassionate care.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Supervised medication administration, personal hygiene and other activities of daily living.
Labeler Operator
Advanced Distributor Products, LLC
GRENADA, MS
04.2004 - 07.2007
- Cleared machine jams to reset malfunctions for production line.
- Applied labels and transferred products to final shipping area with smooth and consistent flow focused on synchronizing operations and meeting timetables.
- Removed finished products from machines and separated rejected items based on standard grading qualifications.
- Maintained optimal production schedules by safely and quickly operating packaging machinery of various types and at various stages of production lines.
- Assembled cartons and applied pads to crate to prepare for product packing.
- Secured finished packaged items for shipment by hand tying, sewing, gluing, stapling or attaching fasteners to boxes.
- Adjusted machine components and pressure to support product processing.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Delivery Driver
ARRIC ALLEN ENTERPRISE
GREENWOOD, MS
04.2000 - 10.2003
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Notified customers of delays to decrease calls to support.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
- Processed payments by accepting cash, checks and credit card payments.
- Located and selected merchandise to verify against delivery sheet specifications.
Sales Associate
Triple Stop
GREENWOOD, MS
11.1999 - 01.2000
- Sold various products by explaining unique features and educating customers on proper application.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Acted as initial contact in addressing customer concerns.
- Worked with fellow sales team members to achieve group targets.
Sales Associate
Variety Wholesalers
GREENWOOD, MS
04.1998 - 01.1999
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Offered product and service consultations and employed upselling techniques.
Education
High School Diploma -
Amanda Elzy High School
Greenwood, MS 08.1996 - 05.1997
CNA - NURSE ASSISTANT
AMHERST CAREER CENTERS
GREENWOOD , MS 11.1997 - 01.1998
Skills
- People skills
- Organizational skills
- Problem resolution
- Communication
- Reliable and trustworthy
- Friendly, positive attitude
- HIPAA compliance
- Behavioral assessment
- Health coaching
- Child development strategies
- Case documentation
- Care plan management
- Multitasking and organization
Certification
- CHILD CARE FACILITIES LICENSURE BUREAU
- CPR CERTIFICATION
- MANDT CERTIFICATION
- MEDICINE ADMINISTER
Accomplishments
- 2019 EMPLOYEE OF THE MONTH
Timeline
Direct Care Assistant
Millcreek of Magee
07.2024 - Current
Health Coach
GNC Live Well
12.2023 - 04.2025
Customer Service Advisor
Concentrix
10.2021 - 01.2022
Director of Early Childhood Education
Bright Beginnings Daycare
05.2021 - 12.2022
SALES Manager
Gresham Petroleum REFUEL OPERATING
09.2011 - 05.2020
Machine Operator
FRICTION HOLDINGS
04.2008 - 12.2009
Personal Care Assistant
Complete Healthcare Services
10.2007 - 12.2007
Labeler Operator
Advanced Distributor Products, LLC
04.2004 - 07.2007
Delivery Driver
ARRIC ALLEN ENTERPRISE
04.2000 - 10.2003
Sales Associate
Triple Stop
11.1999 - 01.2000
Sales Associate
Variety Wholesalers
04.1998 - 01.1999
CNA - NURSE ASSISTANT
AMHERST CAREER CENTERS
11.1997 - 01.1998
High School Diploma -
Amanda Elzy High School
08.1996 - 05.1997
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