Lakendra Arnold
Clarksdale
Overview
7
7
years of professional experience
1
1
Certification
Work History
Relationship Banker
Regions Bank
10.2024 - Current
- Cultivated and strengthened client relationships to deliver tailored financial strategies.
- Executed comprehensive analysis of client profiles to optimize banking product alignment and service offerings.
- Assessed and enhanced account opening procedures to elevate customer satisfaction and operational efficiency.
- Facilitated training sessions to elevate junior staff proficiency in compliance protocols and customer engagement strategies.
- Evaluated client portfolios to identify opportunities for enhancing cross-selling strategies in banking services.
- Evaluated retention challenges and implemented customized support initiatives to enhance customer loyalty.
- Elevated customer satisfaction by expertly managing inquiries and fostering rapport through empathetic engagement.
Auditor
Isle of Capri Casinos
12.2023 - Current
- My Duty is to examine, analyze, and interpret accounting records to prepare financial statements, give advice, or audit and evaluate statements prepared by others. Install or advise on systems of recording costs or other financial and budgetary data.
Sales/Appointment Setter
Faneuil
11.2023 - Current
- Handle a high volume of outbound calls autodialed by the telephony system to Medicare and/or Medicaid health plan members to offer, explain, and schedule a free in-home or virtual health risk evaluation. may also receive inbound customer callbacks to schedule appointments and/or perform other customer service activities. use a call script to schedule these appointments and use scripted verbiage to overcome objectives and offer rebuttals.
Sales Representative
TTEC
01.2022 - Current
- Sells products or services for a company and represents their brand. manage relationships with customers, serving as the key point of contact, from initial lead outreach to when a purchase is ultimately made. I only make outbound calls for this company
- Following call center “scripts” when handling different topics
- Document all call information according to standard operating procedures
Inbound and Outbound Sales
PeopleShores PBC
11.2020 - Current
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
Cage Cashier
Isle of Capri Casinos
09.2018 - Current
- Provides a positive customer experience with fair, friendly, and courteous service.
- Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
- Resolves customer issues and answers questions.
- Bags purchases if needed.
- Processes return transactions.
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
- Enters price changes by referring to price sheets and special sale bulletins.
- Discounts purchases by redeeming coupons.
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Provides pricing information by answering questions.
- Maintains checkout operations by following policies and procedures and reporting needed changes.
Education
high school diploma - undefined
clarksdale high school
Skills
Guest Services
Certification
- Driver's License
- August 2023 to December 2027
Timeline
Relationship Banker
Regions Bank
10.2024 - Current
Auditor
Isle of Capri Casinos
12.2023 - Current
Sales/Appointment Setter
Faneuil
11.2023 - Current
Sales Representative
TTEC
01.2022 - Current
Inbound and Outbound Sales
PeopleShores PBC
11.2020 - Current
Cage Cashier
Isle of Capri Casinos
09.2018 - Current
high school diploma - undefined
clarksdale high school