LaKendra Black
Tyler,TX
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Chritus Trinity Mother Frances Hospital
Tyler, TX
08.2022 - 04.2023
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Provided emotional support to patients and their families during difficult times.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Provider Assistant
Community Access Inc.
Tyler, TX
01.2015 - 10.2018
- Assisted in coordinating care between various healthcare providers involved in a case.
- Monitored medication inventory levels in the facility pharmacy.
- Conducted administrative tasks such as scheduling appointments, managing medical records, and verifying insurance coverage.
- Prepared provider's office for visits by stocking supplies, organizing documents, and setting up equipment.
- Utilized effective research, extensive study and active questioning skills to maintain working knowledge of medical terminology, diseases and medical procedures.
- Recorded patients' medical history, vital statistics, and test results in electronic medical records.
- Generated reports summarizing patient activity within the provider's office.
CNA
HomeAide Caregivers
Tyler, TX
06.2011 - 06.2018
- Assisted patients in ambulation and transfers using proper body mechanics.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Answered patient call lights promptly and responded to requests appropriately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Monitored food intake and output as directed by nursing staff.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Documented patient care services by charting in designated areas.
- Observed and reported unusual symptoms and changes to charge nurse.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
CNA
Right At Home Health Care
Tyler, TX
01.2015 - 01.2018
- Administered medications under supervision of a licensed nurse.
- Documented patient care services by charting in designated areas.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Sales Representative
Vector
Longview, TX
08.2009 - 08.2010
- Developed and maintained relationships with key clients to ensure repeat business.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Maintained records related to sales for store management.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Analyzed customer feedback to improve products and services.
Education
Registered Nurse
Tyler Junior College
Tyler, TX05-2027
Skills
- Vital signs monitoring
- Basic nursing care
- ADL support
- Catheter Care
- Medical Equipment Operation
- Blood Glucose Monitoring
- Healthcare expertise
- Professional Bedside Manner
- Inbound and Outbound Calling
- Appointment Scheduling
- Product Knowledge
- Call Management
- Consultative Sales
- Quality Assurance Controls
- microsoft office: word , excel, outlook
- Data Entry
- Epic software
- Kip software
- Time Management
Certification
- Certified Nursing Assistant
Timeline
Patient Care Technician
Chritus Trinity Mother Frances Hospital
08.2022 - 04.2023
Provider Assistant
Community Access Inc.
01.2015 - 10.2018
CNA
Right At Home Health Care
01.2015 - 01.2018
CNA
HomeAide Caregivers
06.2011 - 06.2018
Sales Representative
Vector
08.2009 - 08.2010
Registered Nurse
Tyler Junior College
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