Summary
Overview
Work History
Education
Skills
Timeline
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LAKENDRA HORTON

Lauderdale Lakes

Summary

Motivated and detail-oriented professional with a strong background in customer service, communication, and multitasking. Brings a can-do attitude, fast learning ability, and a commitment to excellence in every role. Dedicated to supporting team goals, exceeding expectations, and delivering high-quality results in any industry.

Overview

7
7
years of professional experience

Work History

Member Support Specialist Remote

Medical Guardian
05.2021 - 06.2025
  • Answered inbound calls from members and caregivers regarding orders, products, billing, and account services.
  • Guided users through troubleshooting devices, navigating the website, and using products effectively.
  • Maintained up-to-date knowledge of Medical Guardian offerings to ensure accurate support.
  • Handled account updates, documented interactions, and resolved escalated issues.
  • Promoted and sold add-on products, served as a brand ambassador, and collaborated with team members to enhance the member experience.
  • Met performance goals and completed additional assigned tasks.

Patient Service Representative Remote

Sight360
03.2019 - 02.2021
  • Handled up to 100 calls per shift while building rapport with new patients
  • Educate patients on accepted insurances, and onboarding process.
  • Assisted with provider selection, clinic location, and appointment booking.
  • Provided guidance on portal login, paperwork, and visit prep.
  • Used call center software to document call outcomes and sent detailed messages to clinic staff.
  • Met performance goals and SLAs, and ensured compliance with HIPAA regulations.

Pharmacy Customer Service Representative Remote

CVS
01.2018 - 12.2018
  • Assisted customers with prescription inquiries and medication information to enhance service quality.
  • Processed prescription orders efficiently, ensuring accuracy in medication dispensing.
  • Collaborated with pharmacy team to streamline workflow and improve customer satisfaction.
  • Educated customers on over-the-counter products, enhancing their understanding of health options.

Education

HIGH SCHOOL DIPLOMA -

Hallandale Adult Community Center
Hallandale Beach, FL
06.2014

Skills

  • Proficient in Microsoft Office Suite
  • Customer Relationship Management (CRM) softwares
  • Excellent Communication (Written and Verbal)
  • Leadership and Team Collaboration
  • Time Management and Organizational Skills
  • Adaptability and Flexibility in High-Pressure Environments
  • Strategic Planning and Decision-Making

Timeline

Member Support Specialist Remote

Medical Guardian
05.2021 - 06.2025

Patient Service Representative Remote

Sight360
03.2019 - 02.2021

Pharmacy Customer Service Representative Remote

CVS
01.2018 - 12.2018

HIGH SCHOOL DIPLOMA -

Hallandale Adult Community Center

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