Lakendra Sankey
Montgomery
Summary
Dynamic Assistant Manager with a proven track record at Bosswings, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and improved inventory management, reducing stockouts. Skilled in operations management and fostering teamwork, driving sales growth while maintaining a positive work environment.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Bosswings
02.2023 - 02.2025
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Contractor
Lion Outsourcing
07.2022 - 01.2023
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Consulted with customers to assess needs and propose optimal solutions.
Assistant Manager
Premier Kings
12.2019 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
Schuster Enterprises
09.2014 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
Associate Degree In Nursing -
Virginia College
Montgomery, ALHigh School Diploma -
Jefferson Davis High School
Montgomery, AL05.2010
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Employee scheduling
- Operations management
- Sales growth
Timeline
Assistant Manager
Bosswings
02.2023 - 02.2025
Contractor
Lion Outsourcing
07.2022 - 01.2023
Assistant Manager
Premier Kings
12.2019 - 07.2022
Cashier
Schuster Enterprises
09.2014 - 12.2019
Associate Degree In Nursing -
Virginia College
High School Diploma -
Jefferson Davis High School
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