Lakendria Crawford
Sebastian,FL
Summary
My name is Lakendria Crawford . I am a focused Patient Service Representative with 20 Years of Experience Supporting Patients in Healthcare Settings. Extensive Knowledge of investigating patient eligibility through payer portals, Communicating eligibility to patients and clinical providers. Medical Record Organization and Patient Advocacy. Successful at Helping Patients Through Care and Treatment Process. Accommodating Patient Service Representative Offers Account Management, Data Entry and Customer Service Paired with Proficiency in Microsoft Word and Excel. Greets and Checks in Patients and Verifies Correct Patient Information. Communicates With Customers in Courteous, Respectful Manner.
Overview
13
13
years of professional experience
Work History
Healthcare Customer Service Representative
Accenture
08.2021 - 07.2022
- Referred patients to appropriate professionals and services
- Exceeded established service goals while leveraging customer service, sales Representative and employee management best practices
- Presented existing and prospective customers with valuable service or product information to aid in decision-making
- Documented and managed patient Communicate Eligibility to Patients and Clinical Providers Investigating Patient Eligibility
Mail Clerk
UNITED STATES POSTAL SERVICE
Vero Beach, FL
10.2016 - 08.2020
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins
- Weighed items using electronic scale to calculate shipping costs
- Delivered mail by dropping off to recipients within organization
- Operated mail processing equipment and manually sorted mail.
Office Manager
Head Start
Vero Beach, FL
08.2013 - 10.2016
- Answering high volume calls, clerk duties, Microsoft office Filing, sending emails, appointment setting, bookkeeping
- Created and managed budgets for travel, training and teambuilding activities
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
Customer Service Representative
Williams, Inc
Sonoma
02.2009 - 08.2013
- Answered inbound calls, chats and emails to facilitate customer service
- Developed strong customer relationships to encourage repeat business
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Set up and activated customer accounts.
Education
Associates Degree In General Education -
IRSC
06-2025
General Studies -
Sebastian River High School
Sebastian, FL06-2002
Skills
- HIPPA Laws
- Administrative Experience
- Bookkeeping Support
- Medical Office Experience
- Medical Filing
- Medical Records
- Medical Billing
- Insurance Verification
- Investigating Patient Eligibility
- Communicate Eligibility to Patients and Clinical Providers
- Using Detailed oriented investigating tools
- Identify escalations and communicate to supervisor
- Answering high paced call volume calls
- Claims Processing
- Appointment Scheduling
- Customer Service
- Insurance company knowledgeable
- Registration and Admissions
- Problem-Solving
- Information Collection
- Eligibility Determination
- Insurance Billing
- Payment Processing
Timeline
Healthcare Customer Service Representative
Accenture
08.2021 - 07.2022
Mail Clerk
UNITED STATES POSTAL SERVICE
10.2016 - 08.2020
Office Manager
Head Start
08.2013 - 10.2016
Customer Service Representative
Williams, Inc
02.2009 - 08.2013
Associates Degree In General Education -
IRSC
General Studies -
Sebastian River High School